~ Brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for short as well as long term
~ Planning and execution of all communications and media actions on all channels, including online and social media
~ Assisting team to deliver what client ordered, pricing and new service launches as well as developing new business opportunities.
~ Competitor and customer insights analysis
~ Analysis of sales forecasts and relevant financials and reporting of sales

Dealt with existing customers & generate new business leads.
Studied Market dynamics, expected growth, customer preferences and market perception including data intelligence to advise needful strategies to Managers.
Negotiated user requirements & buy vehicles from Auction Houses accordingly.
Devised marketing strategies and advertisement plans which are shared with Sales Managers
Managed foreign markets and customers from multiple jurisdictions of Africa.
Collated documents which were dispatched to customers on sale, manage Payment collection and shipment bookings to facilitate logistics.
Educated Individual Clients about their specific requirements to improve their decision making to ensure their post-sale satisfaction.
Documents handling such as Bill of lading, Final Invoice, inspection certificates and export certificates.

Direction Setting of business & strategic decision making at Macro level.

Overseeing day to day business operations of managing clients.

Ensuring appropriate arrangements are in place with Vendors like Hotels in range of countries, Airlines, Transportation and Agents involved.

Ensuring working capital is managed Overseeing dealings with receivables, Payables, and to run-in cost-effective manner.

Ensuring continuous offering of new attractive packages to gain more business.

Dealing with special customers for their personalized trips and packages

Negotiate & Co-ordinate with Clearing agent & forwarders for shipment arrangement
Co-ordinate with Customs Import related procedures.
Prepare the shipment arrival status
Prepare LC and other documents needed for Import
Support the local purchase in arrangements & market visit
Provide precise and timely information to clients regarding their orders
Plan and manage delivery schedules in line with relevant project sales and purchasing, optimizing costs
Monitor stock levels, analyzing any variations from the standard in the use of direct materials.
Coordinate warehouse activity. Propose methods for reducing handling times and optimizing the use of warehouse space

JOB DESCRIPTION/RESPONSIBILITIES:

Working in new markets of Southern Africa Region (Zimbabwe)
• Achieved assigned targets & generate new business
• Market study and make new strategies accordingly.
• Search prospects thorough websites, trade directories, referrals, cold calls.
• Ensure to maintain professional attitude to deal with prospects, customers and staff members.
• Send daily stock list and promotional emails
• Ensure to acquire monthly sales quota established by management.
• Maintain and update accurate notes in CRM system as well as records according to necessity
and instructions.
• Buy vehicles from Auction Houses on customer orders.
• Explain clearly and precisely features and advantages to prospects in entire non-technical terms.
• Manage and provide solutions to all issues related to customer satisfaction.
• Payment collection, shipment booking, documents dispatch.
• Share new ideas, marketing strategies, advertisement plans with team members in team
meetings.
• Email Marketing & Product Promotion
• Educate Individual Clients according to their specific requirements and try to close the deal
• Build strong and trust worthy relationship with Individual clients as well as dealers
• Strong Follow ups to the existing & potential Clients by emails and calls

JOB DESCRIPTION/RESPONSIBILITY

•Resolve customer complaints via phone and social media.
•Greet customers warmly and ascertain problem or reason for calling.
•Cancel or upgrade orders.
•Assist with placement of orders, refunds, or exchanges.
•Advise on company information.
•Take payment information and other pertinent information such as addresses and phone numbers.
•Place or cancel orders.
•Answer questions about product
•Handle product recalls.
•Attempt to persuade customer to reconsider cancellation.
•Inform customer of deals and promotions.
•Sell products.
•Utilize computer technology to handle high call volumes.
•Work with customer service manager to ensure proper customer service is being delivered.
•Close out or open call records.
•Compile reports on overall customer satisfaction.
•Read from scripts.
•Handle changes in policies or renewals.