1. Responsible for VELO portfolio Business Operations in Central Punjab Region;
2. Establish & Control the network of Distributors with prime focus over numerical increase in Primary as well as Secondary;
3. Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures;
4. Receives inbounding stock from distributors while checking for quality, quantity compliance, purchase order terms as well as general business SOPs;
5. Managing a team of Area Managers, Stock Controllers, Coordinators & Officers;
6. Recommend and implement operational goals, objectives and process improvements;
7. Takes ownership of performance improvement initiatives to execute smooth Operations;
8. Excellent Customer Experience through a data driven approach in entire Regional Operations;
9. Complete year planning with month on month performance vs targets reporting;
10. Ensuring smooth operations at distributions, increase in area coverage, timely preparation & submission of claims & ROI;
11. Understands cost - benefit implications of decisions in both brand and value perspective
12. Understands retail value chain and anticipates problems early to safeguard customer experience 

1. Responsible for the “Central Region – Food Service” Business for Nurpur portfolio;
2. Establish & Control the network of Distributors with prime focus over numerical increase in Primary as well as Secondary sale;
3. Managing a team of 03 Territory Managers, Business Development Officers & Distribution Network
4. Responsible for Geographical, Numerical as well as Channel wise expansion with Key focus over HoReCa, HELT and B&I;
5. Ensuring smooth operations at distributions, increase in area coverage, timely preparation & submission of claims & ROI;
6. Keeping an eye on the competition in the region & communicate the market insights to the concerns on regular basis;
7. Working closely with the team, ensure their learning/development on the field & growth by making them achieve their goals;
8. Delegate the work equally & keep the track to ensure its done as planned;

1. Managing Successful Support Check Out Department with team of 37 Team Members including 3 Supervisors;
2. Ensure Proper Implementation of control procedures as per SOP in close coordination with the sales team, Finance & Head Office;
3. Reconciliation of Financial reports from GMS & Metro Store account with Corporate Customers, Finance Department, Sales Department & Bank;
4. Managing & maintaining CRM to increase level of Best Services & Customer Experience;
5. Management of Overall Sales promotion including Promotional Material, Vendor alignment, merchandising team discipline, punctuality & maintain performance record;
6. Management of all promotional events in Metro Store including conferences, fairs, road shows & also maintain proper Pre-Posts of all events with relevant supporting documents;
7. Ensuring smooth implementation towards all customers including End Consumer & B2B Corporate Customers;
8. Responsible for NPS Project , Internal & External Correspondence & its reporting with Head Office;
9. Responsible for Vendor alignment & management of multiple Project execution time to time;

1. Managing successful Customer Service departments of Clifton & Defence Business Centers, & Business Operations team to ensure that the team consistently meet or exceeds daily/monthly/yearly performance;
2. Assist HOD in daily CS Operations to provide quality service hence maximizing revenue;
3. Analyze performance metrics data & derive Customer Service & operations strategies to ensure delivery of internal gross margin goals;
4. Act as liaison/partner between Top Management & internal as well as external customers;
5. Hands on knowledge of key processes, business initiatives & internal resources;
6. Monitoring team performance, analyzing data, periodical forecasting and reporting to HOD;
7. Team up with co-workers to ensure proper customer service; 8. Suggest ways to improve services (e.g. planning marketing activities, etc.); much more…

1. Working in close coordination with Corporate Team to provide excellent Business advices to meet Corporate Customer’s service quality expectations;
2. Serving as bridge b/w Corporate Clients & Own Organization to reduce communication gaps;
3. Reaching out to new customers and making presentations or pitches outlining the benefits of product/ services as per their need;
4. Understanding client requirements and customizing the product/ services as per their needs;
5. Monitoring team performance, analyzing data, periodical forecasting and reporting toHOD;
6. Act as liaison/partner between internal as well as external customers;
7. Hands on knowledge of key processes, business initiatives & internal resources;
8. Ensure high levels of customer satisfaction through excellent service;
9. Assess customers needs and provide assistance and information on productfeatures;
10. Data reporting to management and gathering market intelligence, and much …

1. dealing directly with the customers & provides them best quality of services
2. Upselling products and services of the company
3. representing my skills in sales and marketing too