An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and priorities’, and able to organize, train and monitor teams. Seeking a new, challenging role in a charity which will utilize existing skills.
In my role as trader, I\'m involved in the Chemical Export division, keep to maintain trustworthy professional relationship with the existing as well as the prospective clients. I guarantee timely suplying products, plan distribution and execute trades globally.Products Glycols (MEG, DEG , TEG) , Amines ( MEA , DEA , TEA ) Chlorinated Solvent (Methylene Chloride, Trichloroethylene, Perchloroethylene) Boric Acid, Mono Propylene Glycol , N propyl Acetate , Nonyl Phenol Ehthoxylate Key Responsibilities Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services Seek opportunities to expand business with current clients that maximize revenue.Develop sales materials including spreadsheets, correspondence, sales proposals, presentations and internal documents.Ensure that client paperwork is complete, accurate, organized and on-time.Develop and maintain relationships with clients in a specified geographical region by providing support, information, and guidance translating needs into market opportunities.Continually gather information on local competition and business climate within the region communicates information to management and others as needed.Ensure supplier quality and customer satisfaction with all CellMark or partner products.Meeting with clients face to face for developing better relationship for the company and bind contracts with them for quarterly, Semiannually & Annually basis. Search New vendors.
In my role as trader, I\'m involved in the Chemical Export division, keep to maintain trustworthy professional relationship with the existing as well as the prospective clients. I guarantee timely sourcing of products, plan distribution and execute trades globally. Products PE,PP,Urea,Natural Rubbers, Synthetic Rubber, Carbon Black, Soda Ash, Caustic Soda, Labsa,Methylene Chloride, Trichloroethylene, Boric Acid, LAB, Phthalic anhydride, Aniline,Ethanol, MDI and TDI raw materials.Key ResponsibilitiesTo conduct surveys and market research to study and analyze the changing needs of the customersTo develop plans and strategies by coordinating with the managers to achieve the sales targetTo ensure that the products are made available to suit the needs of the customer and by adhering to the sales processes designed to improve the salesTo keep abreast of the latest developments in the market by studying the competitor\'s strategies and products, so that the possible threats can be identified and counter attack strategies can be designedTo maintain trustworthy professional relationship with the existing as well as the prospective clientsTo select, analyze and validate the vendors requirements and maintain and update the database related to it
Research and evaluate potential vendors and suppliers
Coordinate with warehouse staff to ensure proper storage
Estimate and establish cost parameters and budgets for purchases
Create and maintain good relationships with vendors and suppliers
Negotiate appropriate contracts for pricing and supply
Examine and review products and supplies to ensure quality
Track incoming inventory, delivery arrival time, and note actual arrival time
Organize and update database of suppliers, delivery times, invoices, and quantity of supplies
(INTERNSHIP) IMPORTS AND LOGISTICS DEPARTMENT (I&LD).
Certified from PEL of successful internship
Verification of import bill.
Examining for the suppliers across the world to have the lowest possible rates.
Issuing purchase order.
Making insurance requisition.
Creating L/C form and initiate activities.
Data punching to make ‘Electronic Import Form’.
Usage at weboc.gov.pk. Data imports module handling in oracle.
Imports monitoring system handling. Inco terms.
HS code working.
Calculating custom duties.
Worked as Customer Representative Service
Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements.
Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities.
Promoted as an assistant team leader. Excellence in handling professionally customers complaints and new customers.
Conducts problem solving and troubleshooting.
Assisted training new members of staff.
Provides technical help to colleagues if required.
Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements.
Conducts problem solving and troubleshooting.
Assisted in training new members of staff.
Provides technical help to colleagues if required.
Enhances in Communication skill, Interpersonal skill, Technical skill, Analytical skill, Conceptual skill and Human skill.
Improved in Verbal Communication, Customer Relation Service, Listening, and Data entry.
Certified from AKHUWAT FOUNDATION of successful Internship.
Certificate of appreciation to manage event in Governor House.
Enhanced In Customer Relation Management (CRM).
More cooperative in coordinating with team.
Telemarketing.