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概要
Aspire to apply knowledge, skills and capabilties in the right field of interest to get most out of it for the prosperity of the organization and for personal growth.
工作经历
Customer Support Team Lead
Promoted to Team Lead customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Coach new team members on service techniques and provided scoring through the Quality Assurance Program.
Keeping the team organized by keeping track of and structuring various tasks.
Escalated issues to proper supervisors when standard processes were not effective.
Stepped up to assist customer service manager with complaints and issues during times of department short staffing. Checked status of orders to coordinate efficient service delivery
