Provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance Troubleshoot, diagnose, and resolve hardware and software issues for end users.
Document, track, and monitor problems to ensure timely resolution.
Install, configure, and maintain PC hardware and software for the company’s end user computing environment.
Image PC desktops and laptops using an enterprise imaging solution.
Maintain inventory database, assign hardware and software assets, and manage warranty and service agreement information.
Receive and compile support requests by phone, e-mail, and ticketing systems.
Support network and desktop printers, including plotters.
Work with vendors to troubleshoot problems with hardware and software.
Expand technical knowledge in the desktop computing discipline.
Create desktop hardware/software procedural documentation for the knowledge base.

 Working as a Field Support Executive in Customer Operations department for Level 3 support.
 Installing Jupiter with LOS and handling post complaints for the same.
 Configuration and troubleshooting of layer 3 routers for WLAN. (Cisco, Tplink, D-Link etc).
 Handling post sales complaints for Wimax indoor/outdoor units.(Motorola CPE3750, CPE3775, CPE100, Gemtek, Jupiter CPE400 , CPE450).
 Escalating issues to RF/NOC team regarding RF coverage, Interference and CPE Camping.
 Troubleshooting LAN issues for Wimax users.
 Providing awareness to users for wimax technology and how to use it with better results.
 Day to Day reporting to the line manager and escalations of all issues on daily basis.
 Handled Site Removal Activity for low count sites and provided alternate solutions to the users.

• Three Month Experience as a PM (Preventive Maintenance) Team Lead In Mobilink GSM

• 1 year experience In Telenor PK Subcon As a PM/CM Coordinator and Reporting Coordinator

• 2 Year Experience in Wateen Telecom as a Field Engineer

• Working in Wateen Telecom as Sales promotion Officer (SPO)