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Syed Ali
Customer Service Executive
Premier BPO - Lahore, Pakistan
概要
An experienced customer support professional with 8 years of experience working with renowned BPOs in Pakistan. A Keen observer, quick learner, team player, dedicated and motivated individual. I am also passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
工作经历
Customer Service Executive
Premier BPO
Jun 2023
- 代表
| Lahore, Pakistan
Virtual Key Account Manager
Mindbridge Pvt. Ltd.
Jun 2021
- Jun 2023
| Lahore, Pakistan
Customer Service Executive
IBEX Global
Oct 2020
- Apr 2021
| Lahore, Pakistan
Customer Support Executive
Mindbridge Pvt. Ltd.
Nov 2018
- Oct 2020
| Lahore, Pakistan
Working as a CSE
Customer Care Representative
Punjab Information Technology Board
Apr 2017
- Sep 2018
| Lahore, Pakistan
Customer Care Representative
Mindbridge Pvt. Ltd.
Apr 2015
- Mar 2017
| Lahore, Pakistan
学历
Punjab University
硕士,
艺术硕士学位,
M.A
Political Science
所占比重 50%
2018
University of the Punjab
学士,
艺术学士,
Political Science, History
所占比重 62%
2016
技能
熟练
Active Listening
中级
American Acssant
中级
Aseptic Technique Knowledge
中级
BPO Supervision Skills
熟练
Call Controls
中级
Call Handing
熟练
Client Communication
中级
Client Services
熟练
Clinet Contact
初学者
Composition Knowledge
中级
Computer Knowledge
中级
Conservation Awareness
熟练
Customer Acquisition Skills
中级
Customer Care Knowledge
熟练
Customer Care Representation
熟练
Customer Contact Skills
中级
Customer Sercies
中级
Customer Support
初学者
Data Entry
中级
Database Management
熟练
Dealing With Angry Customers
初学者
Email Handling
初学者
English Accent
熟练
English Communiation
初学者
Familiarity with CRM Systems
中级
Fluent in English
熟练
Fluent In English and
初学者
Focused Service
中级
Good English Communication
中级
Good Written Skills
中级
Inbound Call Center
中级
Inbound Skills
中级
International Calls
中级
Internet Usage
熟练
IT Support Responsibilities
熟练
Manage Costumer Queries
熟练
Process Operations Handling
初学者
Pursuing News Stories
中级
Record Keeping
中级
Soft Skills
中级
Spoken Word
熟练
TECEPYION=
中级
Typing Speed
中级
Written and Oral Communication Communication
中级
عمليات خدمة العملاء
语言
熟练 乌尔都语
熟练 英语
