Facilitated and collaborated many partnerships between MNCs, Organizations, Universities, hospitals, NGOs and Institutes.
Managing and Leading the implementation of 8.25 Million PKR HEC / Govt. Funded AI based Project for Health, Corporate, Govt. and NGOs
Spearheaded collaboration and commercialization with National and International NGOs and secured grants with the help of excepcional communication and negotiation skills.
Crafted impactful business proposals using data analysis, market research techniques and methodology, problem solving skills strategically to execute the contracts.
Achieved the required target as biased towards actions and able to thrived in a fast-paced on constantly changing work environment
Implemented, managed, and optimized Digital Marketing campaigns across multiple channels, including SEM, social media, and PR.
Prepare reports on the performance of digital marketing campaigns, highlighting key metrics and providing actionable recommendations for improvement.
Serving as a Lecturer as well at SZABIST University, Islamabad, Pakistan

AM IBEX Global:
Led and managed Islamabad site Project with smooth operations for International E-Commerce Food Chain Services and led effective release and change management processes and deployment of new features.
Implement agile methodologies, B2B, and B2C analysis and strategies to accelerate business and revenue.
Foster a culture of collaboration, accountability, and continuous improvement along with strengthened client relationships, ensuring high customer satisfaction
Command with an excellent negotiable, communication and presentation skills with the ability to engage & influenced stakeholders.
Ensured on time, on budget results with seamless operations, Project progress millstones and met all the KPIs.
Oversaw feedback, coaching, skill improvement sessions for leads supervisors and managed day-to-day program management deliverable
Identified opportunities to upsell additional services or features that align with customer needs and goals

Certified Digital Marketing from IDM Pakistan
Designed & execute many Entrepreneurs\' social marketing campaigns i.e. Facebook, Insta, Twiter, etc.
Designed/developed websites, managing Facebook / Insta Pages and YouTube channels
Guiding Customers of SEO and their protocols and prepare SEO friendly websites.
Helps our customers regarding backlinking and affiliate marketing strategies
Executing cost-effective marketing Campaigns / Google AdWords
Managing WordPress websites and its plugins

Manager Operations:
Floor management along with maintaining and forecasting schedules for the smooth operations for United States’ Real Estate Clients, Banks and E Telecom companies
Human Resource Management for clients including hiring, retention, training, commission structure, implementation of KPI and appraisals
Client management and business developments considering financial analysis and acquisition
Coloration and supporting Digital Marketing Team in order to improve lead generation methodology to increase quality sales
Served as a key client liaison, building trusted relationships and coordinated seamlessly b/w client needs and service delivery
Conducted audits and implemented corrective actions for improving quality and ISMS documentations
HR – Business Partner Experience:
Contributed with HRPB, deeply involved in Talent Hut, Recruitment, Compliance policies and its implementations, and administrated numbers of events and occasions.
Oversaw employee data management, including attendance, HR documents, salaries/commissions, and leaves
Recognized and tracked employees for Monthly, Quarterly, and Annual awards
Assisted Managers in Evaluation & maintained appraisals and KPIs

Call Center Experience:
Managed 02 different International [Inbound / Outbound] Sales campaigns Led marketing initiatives and created opportunities for product sales Established performance metrics and proactively monitored progress with reporting analysis tools
Ensured continuous service improvement through strategic planning and analysis
Coordinated quarterly performance reviews with Teams, preparing track via performance management tools

HBL - Help desk Quality Assurance Experience:

Worked as Quality Supervisor - Monitoring and evaluating calls, Training and coaching the Team w.r.t to their area of improvement
Developed and implemented SOPs for call handling adequate
Identify weak areas and try to eliminate it with the help of counseling/coaching with Team
Maintaining queue management and service level
Worked on quality improvement factors, compliance management for on bogus resolution/calls

HBL Help Desk Experience:

Worked as the Agent - Call handling and provide the best Technical / Software solutions to HBL Branches of all over Pakistan.
Identify the root cause of all kinds of branches/customer issues and provide run time resolutions.
Complain Management & strong follow-ups in order to provide the best services within defined SLA.
Manage new processes in all phases i.e. concept development, Branches Survey, product improvement & customization, full-scale launching and post feedback.
Contribute to the development, formulation, and implementation of banking strategies.
Training and Implementation on banking modules (i.e. Cashier, Misys, and Simex).