Leading a team of a Manager & Senior Officers;
Solving business problems with keen understandings;
Striving to turn processes cost effective and efficient through regular initiatives and BPR;
Identification of gaps in policies, procedures and manuals regarding Operations;
Evaluating business processes to anticipate requirements, uncovering areas for improvement, developing & implementing solutions;
Leading ongoing reviews of business processes and developing optimization strategies;
Staying up-to date on the latest process to automate and modernize systems;
Documenting and communicating the results of BPR efforts;
Effectively planning & communicating (on-site/ off-site) to cross functional team members and management;
Gathering critical information from meetings with various stakeholders and producing useful reports/ MIS/ reporting/ minutes;
Maintaining close liaison with vendors and assisting project management office;
Presenting agenda items and pursuing necessary approval of relevant tier of management committees;
Conducting meetings & presentations to share ideas / findings answering management queries;
Keeping the Web-Portal updated for users in the bank.
SPECIAL ASSIGNMENTS
Looking after Data Governance Project implementation in the bank;
Working as Joint team with Risk Management Group for control improvement in branch operations;
Providing & Implementing recommendations on Fraud Investigation reports to curb future instances;
Conducting training sessions for field staff on different projects.

Ensuring compliance to regulatory requirements;
Devising/ Reviewing/ updating policy guidelines, procedural guidelines, process-flows and pursuing its buy-in from all stakeholders;
Disseminating new policy/ procedure in the form of circulars/ instructions for branches;
Responding day to day queries regarding operations to branches/ controlling offices;
Ensuring maintenance/ updating of Operations Manual & Temenos – 24 Manual.
SPECIAL ASSIGNMENTS
Maintenance & Monitoring of Bank’s Business Continuity Plan (BCP) & carrying out training sessions.

Led a team of 11 Senior field officers;
Responsible for managing compliance of more than 232 branches of South Group, Regional & Group offices regarding Internal Audit reports, Management Audit reports, Compliance Group reports, IS Audit reports & Special Reports (Red Alerts) thereof warranting immediate actions and making comprehensive reporting;
Identification of control gaps and liaising with departments for resolution;
Supporting Head-Monitoring Unit towards accomplishment of internal controls and compliance matters.

Conducting Risk based review visits as Team Lead to provide assurance to top management regarding compliance to internal instructions & regulatory requirements.
Escalating the report containing issues for necessary review and corrective action to Regional Management w.r.t. areas of non-compliance, risk category, intensity and frequency.
In addition to on-the-job training, have also been indulged in KYC/AML trainings for branch staff of all levels (Tellers, Operations Officers, Operations Manager and Branch Managers).

Visiting branches to ensure branch operations working are in compliance to internal/ external requirements and identifying the key risks and controls breaches in the processes to report control breach incidents to management for decision making.
Reviewing control inventory for updating including development of new controls, control improvement and withdrawing obsolete controls.