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概要
To be resourceful in a challenging environment, which is conducive to long term career growth and which provides equal opportunity for the fulfillment of personal goals along with the objectives of organization.
工作经历
Team Lead - Telesales, QA
Responsibilities
Led and supervised a team of 20 call center Supervisors/QA Executives, providing guidance, coaching, and regular performance feedback.
Conducted effective team meetings to ensure seamless communication of updates, goals, and expectations.
Motivated and mentored Supervisors/agents, resulting in consistently achieving and exceeding performance targets.
Implemented strategies that improved call center productivity and enhanced customer satisfaction.
Collaborated with the QA team to monitor call quality through call monitoring and feedback sessions.
Tracked and analyzed key performance metrics, identifying trends and areas for performance improvement.
Ensured service levels and quality standards were consistently met or exceeded.
Managed day-to-day operations of the call center, optimizing call queues and agent availability for efficient call flow.
CRO
I have provided customer services with best communication skills from Feb 2015 to July 2017.
