概要

To become a part of a dynamic group where I could further explore the skills and capabilities which I gained in the whole academic career, and to serve in a progressive organization offering job satisfaction, a challenging work environment and equally vast opportunities of career development based upon achievements and results.

工作经历

公司标识
Sales Processor / Reject Review Officer (Home Loans)
MCB Bank Limited
Dec 2020 - 代表 | Karachi, Pakistan

• Being a RRU officer review all reject and discrepant cases from credit initiation & having all timely resolve all discrepancies related to credit department.
• To Complete all pre and post-disbursement formalities in compliance with bank SOP’s and Prudential Regulations and coordinate with various departments.
• Research applicant credit status and current financial position.
• Ensured to comply with the established regulations and law requirements as per bank policy & SBP. Handling complaints from SBP within TAT.
• Preparing (MCRC) / Name Clearance email of customers from upper management.
• Preparing KYC & Credit Proposals (CP) of customers

公司标识
Compliance Officer
Jubilee Life Insurance Company Limited
Mar 2020 - Dec 2020 | Karachi, Pakistan


Develop and review company policies.
Create and manage effective action plans in response to audit discoveries and compliance violations.
Complaint & Grievance Handling (SECP / FIO / PMDU).
Managing Negotiations between Customer & Organization.
Handling Investigations and Dispute Resolution Functions
Mark Payments in system of  Policy Cancelation For IBFT
Handling and delivering Policy cancelations Cheques to Customers

公司标识
Processor (HBL)
Prime Human Resource Services (Pvt) Ltd
Aug 2018 - May 2020 | Karachi, Pakistan


Credit card Maintenance processing received from CIU, and PHONE BANKING via E-forms.
Ensuring the completion of all tasks within acceptable turnaround time (TAT) to avoid any repercussions / liability that the Bank may face due to inconsistency or non-compliance in services provided to customers.
Ensuring the satisfactory and timely resolution of all the complaints received via e-mail or phone to maintain the level of customer service as required by the Bank policy۔
Correction of Transcription fields, Limit Enhancements, Card Upgrade/Downgrade, and Personal Details by CIU as per 1bday TAT.
Maintaining Excel MIS of Credit Card Maintenance.

公司标识
Office Assistant
Khalid Transport Compnay
Dec 2015 - Dec 2017 | Karachi, Pakistan

学历

Federal Urdu University of Arts Sciences and Technology
硕士, 艺术硕士学位, ‎
International Relations
2021
KASBT (Khadim Ali Shah Bukhari Institute of Technology)
硕士, 工商管理硕士学位, ‎
Supply Chain Management
CGPA 3.2/4
2021
University of Karachi
学士, 贸易学士, B.Com‎
Accounting & Finance
所占比重 49%
2015
Govt Boys College JS kemari
, F.Sc Pre-Engineering‎
所占比重 49%
2011
BHSS
, Matric in Science‎
所占比重 64%
2009

技能

中级 Administrative Assistance
中级 Adminstration Knowledge
初学者 Analytical Reasoning
初学者 Audit Management
中级 Banking
中级 Business Coordination
中级 Business Process Improvement
中级 Call Handling
中级 Cand Do Attitude
初学者 Commercial Awareness
熟练 Communication Skills
熟练 Complaint Management
熟练 Computer Skill
熟练 Conservation Awareness
中级 Effective Time management Skills
熟练 Email Drafting Skills
中级 Excellence Standard
中级 Knowledge of Basic Banking Principles
中级 Manage Client Relationships
熟练 MS Office
中级 nalytical Skills
中级 Negotiation Skills
熟练 Official Assignments
中级 Operations Responsibilies
初学者 People Management
熟练 Presentation and Communications Skills
熟练 Problem Solving Skills
初学者 Process Implementation
初学者 Receptionist Work
中级 Regular Reports Making
中级 Sales Management
熟练 SBP Guidelines For Complaint Handling
中级 Sound Verbal Communication Skills
中级 Student Affairs
中级 Time Management
中级 رعاية العميل

语言

中级 普什图语
熟练 乌尔都语
中级 英语