概要

I am highly skilled Customer Service Specialist with over 12 years of diversified experience in the Customer Service Industry. I have been assisting U.S. and Australian customers. I was trained at a large Call Center in the United States and served as Director Operations for 7 years. Established history of cultivating and maintaining successful professional contacts and relationships. Superior account management of a client base ranging from SMB to Fortune 500.

Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Director, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.


Excellent customer service skills.

Exceptional telephone etiquette.

Specialties: Consultative Solution Selling C-Level Prospecting Closing Strategic Planning Lead Generation & Qualification Relationship Building Contract Negotiation Product & Service Development Market Research Presentations Account Management Customer Service Cross Selling CRM