Excellent communicator and confident presenter with a strong behavior of learning. Striving to obtain meaningful and challenging position that enable me to learn and utilize my knowledge and skills in an organization, which offers opportunities for personal growth and career development.
Handling Primary Sales conduction, Secondary Sales recording & reporting, Various Analysis preparation & reporting and overall coordination with Regional, & HO Teams.
Create weekly and monthly reports to present trends and analysis by using SQL and Excel.
Presenting monthly trends and performances of complains and teams. SQL to retrieve data and excel to make pivots and charts to present data.
Performing administrative tasks.
Provide Excellent Customer Service.
Corporate Data Management through Software.
Manage Assets detail.
Updating of SOP to ease my work
Coordination with distributors and sales force.
To monitor sales staff daily activities
Data Specialist & Sale Support is looking after sales and Corporate Client i.e., Coca Cola Beverages CCBPL, Pepsi Cola and Omore Engro Food Limited and reporting to Manager Service Branch
Maintaining all the reports for management to keep them updated about the progress.
Use of MySQL/ SQL to fetch data from system and prepare pivots and graphs in Excel.
Get excel files from different sources and cleanse data for reporting
Record all of the complaints and get them resolved on timely manners
Worked with Gourmet Foods Pakistan, (one of the largest selling brand of fresh, healthy and hygienic food in affordable prices achieved quick popularity among bakery customers ) as Client Services & Customer Support is looking after sales activities i.e Customer Complaints, Personal Development of Employees and Manage Sales Return reporting to Manager Service Branch CSD
Key Responsibilities as Client Services & Customer Support :
Understand the customers and order methods/frequency whilst promoting efficiency of tools to achieve first time error free data.
Understand and influence demand management tools and techniques to ensure stock allocation to customers meet specific shelf life requirements, customer priority, lead times or salvage stock characteristics.
Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.
Develop open and effective channels of communication with each client that can be employed by other departments as well.
Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
Encourage revenue growth by inspiring clients to purchase accessories and additional services.
Become the reliable point of contact for each customer that is required to establish a strong business relationship.
Resolve issues that the client or customer may face while availing the service.
Reporting to your supervisor regarding Customer and Client progress on daily Basis.
Maintaining updates on regular basis.