o Working on an outbound project of Easy Paisa, where my responsibilities to inform customers about the promotions of Easy Paisa.o Make calls to a customer inquiring about insurance coverage and requesting information to be sent to them regarding new coverage.o Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsell.o Assist in making sure the department runs smoothly by ensuring that all agents are in the correct call status, assist them in making manual calls, train newly hired agents, and answered any questions that agents have about how to run their systems.o Collate source data such as customer names, addresses, phone numbers, and enter data into various customer service software.o Trained the new employees in customer service script, conflict resolution and data entry practices.

o Analysis of a Taxi Business in Pakistan.
o Direct project management initiatives from conceptualization through development, implementation, and management.
o Define timelines, budgets, KPIs, deliverables, and milestones; allocate resources.
o Draft and present project proposals.
o Negotiate pricing, timelines, services, and terms with vendors.
o Create progress reports and monitor program data to assess efficiency.
o Manage internal and external contractors and staff throughout the project life cycle.
o Build strong, lasting relationships and strategic partnerships through exceptional client service; serve as the primary point of contact for client communications.
o Created and maintained project documentation, plans, and progress reports.
o Conducted quality assurance testing to ensure adherence to requirements.
o Coordinated project management activities and resources with the CEO.

Scandia Systems (Pvt) Ltd. Islamabad (Back-end Sister Concern of Christiania Regnskapsbrå AS, Norway) Norwegian Based Company providing Taxi Travelling Services in Norway.
o Booking of Trips through Electronic Mails.
o Hired, trained, coached, and supervised a team of customer support representatives during a company new project.
o Resolved operational and customer service issues monitored the call volume, and adjusted staff as needed.
o Interactions with the customer, about Queries and Complaints.
o Reporting daily to management about customer Queries.
o Analysis of fares for clients.
o Interactions with IT teams for software’s related issues.
o Support/participate in the organization\'s continuous improvement programs.
o Communicate effectively with individuals and teams in the program to ensure high quality and timely expedition of customer requests.
o Manged daily and weekly reports of customers by gathering information from multiple software.
o Supervised a team of agents who prepared invoices and contract documents for clients.
o Remote accessed onshore team computers for detailed assistance in invoice preparation.
o Interactions with the CEO about budgeting for organization and client contracts.
o Interactions with Accounting teams for clients\' issues.
o Assist the booking team when needed.

o Worked with PMC which is an ACO that works for MSSP (Medicare Shared Saving Programs) and BCBS for Quality Programs.
o Assist with the GPRO project and updating the patient database on 360 Analytics software.
o Data entry in different 360 applications.
o Accessing Remote Based EMR’s and EHR’s to get and update evidence. Updating Physician Liaison in case of any issues and providing feedback to improve the processes.
o Worked closely with onshore Physician Liaison on all documents management.
o 360 1st level support (Password resets, account creations, Role/Practice assignment).
o Daily reporting to the manager about the target’s completion.
o Helping with onshore teams, about their task.
o Data management.
o Assist 360 teams when needed( Data entry in different 360 applications).

o Worked with PMC which is an ACO that works for MSSP (Medicare Shared Saving Programs) and BCBS for Quality Programs.
o Worked on different EMR / EHRS.
o Quality Measures and Reporting.