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概要
I would love to work in a job in which I can work both by myself and with others to achieve the end result. I am very self-motivated so I am interested in working in an atmosphere where I can continuously learn new things and improve my skills. There should be healthy team work, good communication, mutual understanding between each team member. A workplace where there is respects for individual’s ideas and always appreciates good work as well as knowledge.
At the same time, I have developed my communication skills from working directly with senior managers, which means I am well prepared to work on high-profile. I have the experience to start contributing from day one and I am truly excited about the prospect of getting started.
项目
工作经历
Restaurant Manager
• Directing the entire restaurant operation, including front-of-house and back-of-house.
• Delivering superior guest services and ensure absolute customer satisfaction.
• Respond efficiently to customer complaints.
• Imposing and offering the best quality of products possible.
• Appraise personnel’s performance and provide feedback to keep them upbeat and productive.
• Recruiting, training and supervising staff.
• Agreeing and managing budgets.
• Planning menus.
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
• Promoting and marketing the business.
• Overseeing stock levels.
• Ordering supplies.
• Producing staff Rotas.
• Handling customer inquiries and complaints.
• Taking reservations for (Birthday Parties, Meetings, Social Event, Family Get Together)
• Greeting and advising customers.
• Problem solving.
• Preparing and presenting staffing/sales reports.
• Making improvements to the running of the business and developing the restaurant.
• Keeping statistical and financial records.
• Assessing and improving profitability.
SALES MANAGER
• Generating new leads for the hotel sales team.
• Selling all aspects of the hotel including its spa, conferences, and entertainment facilities.
• Making quick decisions relating to guest demands or requests.
• Managing the sales budget of the hotel.
• Maintaining regular contact with frequent guests.
• Organizing client entertainment events at hotels.
• Carrying out sales visits.
• Responding quickly to all in-coming sales inquiries by telephone, fax or email.
• Encouraging guests to extend their stay by offering them incentives.
• Contributing to hotel recruitment decisions.
• Investigating guest complaints.
• Travelling locally and nationally to meet clients.
• Designing rate cards with competitive prices and then sending these out to prospective guests.
• Returning business telephone calls.
• Monitoring hotel occupancy levels.
• Soliciting corporate rate business from business travel agents.
• Getting feedback from guests who are leaving and then drawing conclusions from it.
• Putting together sales reports and then forwarding those on to senior managers.
• Carrying out any reasonable requests as required by the General Manager.
• Working within the local markets to promote our hotels to corporate clients.
MARKETING MANAGER
• Developing programs to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities.
• Promoting and marketing the business.
• Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail.
• Propose and implement effective marketing strategies to maximize room occupancy levels.
• Take responsibility for extra management tasks.
• Be involved in other departments.
• Be present at Hotel meetings.
• Provide reports, as required, for hotel management.
