• Receive & acknowledged all booking from different agent
• Processes reservations from the sales office, and travel agents.
• Key in the Online system for executing the booking
• Assign the daily transportation log driver wise according to time & situation.
• Follow up with other agent regarding booking feedback, payments etc
• Provide presentable communications with clients and customer and provide them the desired level of service in answering their queries.
• Perform filing and documentation and provide with vital assistance in keep records.
• Creates and maintains reservation records
• Create monthly invoices

• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversee overall financial management, planning, systems and controls.
• Supervise and coach staff on a weekly basis.
• Supervise all drivers; accurate assignment of driver and vehicle to reservation request;
• Checks and approves reservations, driver schedules, and confirm work assignments with drivers and customers
• Handle driver relations, reports and tracking with performance reviews, driver duties, driver administrative and operational needs, days off, and benefits eligibilities
• Responsible for vehicle maintenance and repair, usage tracking, and registrations & compliance
• Supervise maintenance crew and supplies; assist in hiring and training new drivers; assist with Reservations Department with making reservations, quotes, confirmations, and complaints; when necessary, may be required to drive and operate vehicle; may be assigned to special shifts or be on call to assist.
• Covering the entire operation of the company from an administrative or supervisory responsibility; also worked odd hours, weekends and holidays.

Metro Cash and Carry Pakistan (From December 2009 to September 2014)
Designations: Data Officer (Acq), Data Analyst, Supervisor – Field Data Support & Customer Manager

As Customer Manager (Office &Industries) (1st Nov-13 to 13th Sep-14)

Job Description

Responsibilities are to increase the sales, margin, frequency of the customers, average turnover per customer and also develop new customer
• Currently looking KEY Accounts such as…, Rafhan Maize Products Co. Ltd, Wartsila Pakistan Pvt Ltd, HUAWEI, Azhar Corporation, Sitara Group of Industries, INTERLOOP Ltd, Crescent Bahuman Ltd, Madina Group of Ind, IBRAHIM Group of Companies, United Industries Ltd (Kashmir Ghee/Oil) etc.
• Survey of market to find out Potential Customers and visit the existing (Portfolio) customers to increase Portfolio size along with Turnover/Sales.
• Currently looking key Accounts including Multinational and National level customers.
• Providing Sales forecast (article/product wise to the Operation Deptt).
• Strong Communication between Delivery Solution and Field Operations Deptt.
• Strong Communication with Buying Deptt for lowest possible Prices against required stocks and it’s timely availability for customers.
• Strong follow up with Credit Customers to get amounts against credit purchases before Due Dates.
• Advance stocks arrangements for portfolio customers according to their Weekly/Monthly/Quarterly
consumptions/demands.
• Meetings with Higher Management such as Owners/GM's of portfolio customers to convince/convert their Professional Buying from open market into Metro C&C.
• Strong relationship with every Key Accounts buying deptt to achieve our goal/Monthly target and to avoid any inconvenience through professional and interpersonal skills.
• Monitoring/Managing Sales of Portfolio Customers/Key Accounts at mentioned locations. Faisalabad City, Khurrianwala, Kamalia, Pindi Bhatian, Sahianwala, Jhang, Sargodha, Gojra, Tandla etc.
• To ensure the achievement of monthly target.
• To ensure the un-interrupted customer services in the assigned area.

As Customer Manager Trade (1st Apr-12 to 30th Oct-13)

Job Description

Responsibilities are to increase the sales, margin, frequency of the customers, average turnover per customer and also develop new customer
• Contribute to the development of the Area Sales Plan and ensure it’s execution at Area level; develop, propose and execute Area Sales plans and objectives in terms of shipment volumes and in market sales, share of market, call frequency and supporting key sales indicators.
• Successfully launch of Metro’s own brands in my area through portfolio customers.
• Increasing the number of new customers (Activations) for Metro and also for my own portfolio.
• Continuously achieving the sales target with the best profitability.
• Represent a positive image to the Customers through in-depth understanding of the business, METRO selling skills, and excellent customer service. Enhance market knowledge consistently in order to have METRO adapt its strategy accordingly.
• Develop and manage relationships with the traders and leverage these relationships to capitalize on business growth opportunities and to achieve smooth execution of the Area Sales Plan.
• Review Area, market share performance sales cycle results and other key sales indicators and plans to measure performance against plan, and identify issues and opportunities in order to ensure continuous improvement of the Area Sales Force & Distributors.
• Manage Area expenditure in line with allocated Trade Investment Budget (TIB).
• To increase the average turnover per customer.
• To create awareness of metro business concept in the market because Modern Trade (MT) is a new concept in Pakistan’s market.
• Provide relevant and accurate market information, including retail dynamics and competitor intelligence, to improve the Company’s understanding of the trade, and to provide an awareness leading to the development of appropriate strategies & plans.

As Data Analyst & Supervisor – Field Data Support:

Job Description
Worked as Supervisor – Field Data Support in “Customer Consultant” department.

• To make daily sales report from MDW (Customer Manager Wise).
• To update Field Ops KPI's on daily, weekly and monthly basis.
• Maintain Dash sBoard reports from MDW
• To keep regular communication link with Field Operations Managers to provide necessary information related to new customers activations, new customer additions to portfolio and market feedback on prices and promotions.
• To make Customer Manager wise targets for KPI's on annual, quarterly and monthly basis
• To ensure timely submission and payments of Traveling bills of Customer Managers in coordination with Accounts & Finance
• To provide timely support to entire field sales staff related to any issue.
• Provision of Customized Data/ reports as per request of Field Operation Managers/Store Manager/Management.
• Maintenance of updated sales statistics (sales history).
• All the day maximum work done through MDW.
• Daily Reports to Store/F ops from MDW.
o TG Wise Sales Analysis
o Top invoices of last day (Art Wise/Customer Wise)
o Top 50 Art Day Wise With Margin etc.
o SET Deals Analysis
o Off Post Status
o CMs TIB Calculation (Trade)
As Data Officer:

Job Descriptions
Worked as Data Officer in “Customer Acquisition” department.
• Correction of Registered Customer’s Data & update new Information of Customers on System.
• Prepare Proper Records of Data.
• There are two Acquisition teams which are working in the fields so; the data from Acquisition team are updated by me.
• Update Proper Records of New Customers which are 1st time come into the Metro.
• Update New Activation & Sale of New Customers which are activated by Sales / Acquisition Team.
• Coordinate with whole team regarding any issue.

SANNA LABORATORIES (Vet Pharma) Faisalabad Feb, 07 to Aug, 2009)
As National Coordinating Officer

Job Description
• Generating Sales Reports for NSM, (Volume wise & Amount Wise).
• Monitoring of Sales Team through Advance Tracking system in vehicles.
• Sales team daily affairs and handle communication with the team.
• Coordinate with the Sales team throughout the Pakistan.
• Regular follow up, manage all documentation and prepare monthly targets.
• Tour different cities on a regular basis ensuring all goals are met.
• Check and Review the Tour Expenses of the Sales Team every month.
• Allotment of Targets to the Sales Team
• Manage the Promotional Material for Promotional activities.