概要

Highly-motivated, deadline-committed, goal-driven accountant with over 1 years of experience. Proven track record of excellence. Some of my core skills include taxation, regulatory compliance, budgeting and forecasting. Help in internal and external audit. Adept at analytics and in-depth reporting service. An engaging team-player who also acts as a motivator.
Phone banking officer bringing extensive customer care experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.
Skills

工作经历

公司标识
Personal Assistant
Welled City Lahore Authority
Dec 2019 - 代表 | Lahore, Pakistan

Am working with Deputy Director (Urban Planning) WCLA as personal assistant

公司标识
Phone Banking Officer
FSC Intergarated Service's
Apr 2018 - Dec 2019 | Lahore, Pakistan

Am phone banking officer assigned to Habib Bank Limited
Works place HBL RHQ

Phone banking officer, 04/2018 to Currently on Job

Investigated and resolved customer inquiries and complaints in an empathetic manner.
Promptly respond to inquiries and requests from bank customers.
Met all customer call guidelines including service levels handle time and productivity.
Solved unresolved customer issue.
Out calling the customer to check with their requirements with the banking products.
Providing the customer with information about banking and insurance products.
Maintained up to date knowledge of product and service changes.
Managing data of all the out called customer and the services provided.
Acting as a relationship manager to high net worth customers of the bank.
Collecting customers personal details on customers consent in order to check customer's Eligibility on unsecured loans.
help to new joiners on product note and the call handling procedures.
Co-coordinating with different departments in order to provide timely services to the customer.
Adhered to all confidentiality requirements at all times.
Maintaining the call quality requirements.
Developed highly empathetic client relationships and earned a reput

公司标识
Document Processing Executive
Systems Ltd
Nov 2017 - Apr 2018 | Lahore, Pakistan

Am working on a American properties documention verification project as a Document Processing Executive
Develop the document management plan and update it, as needed.
Manage organizational documentation through the document life cycle.
Maintain organizational documents and the document management system.
Identify and investigate the need for documents of various types.
Ensure that organizational documents go through a documented and approved review-and-approval process before being stored.
Ensure that internal controls are in place and are functional.Ensure the security, accessibility, and proper distribution of organizational documents.

学历

Allama Iqbal Open University (AIOU)
学士, 贸易学士, B.Com‎
account
所占比重 59%
2018
Punjab Vocational Training Council
证书, Wab & Graphics Designing‎
Adobe Photoshop, MS Office, Coral Draw
Completed
2017
BISE
中级/A级, 艺术系, intermediate‎
Intermediate
所占比重 45%
2013

技能

熟练 Banking
中级 Cash Handling Experience
中级 Customer Service Representatives
熟练 Customer Services
初学者 Excel Dashboards
初学者 Market Knowledge

语言

中级 英语
熟练 乌尔都语