• Addressed and welcomed large volume of guest to business per day, improving overall customer services and engagement.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Advance level of Wish.Net PMS is a benefit
• Input customer data using software and made immediate update to reflect any changes.
• Explained and pointed out property details to patrons, including dinning location, parking, pool, spa, points of interest in areas.
• Reviewed safety, health and sanitation processes throughout all areas and enforced all rules to promote all security and safety.
• Welcomed patron to Front Desk and engaged in friendly conversations while conducting check-in process.
• Orchestrated hotel staff to maintain open communication and quickly addressed any concerns.
• Supervised team of employees, promoting positive work environment through effective communication, active management and hands-on assistance.
• Kept a close eye on front desk so that any issues that arose could be promptly addressed and resolved, this continued into the as night supervisor any response to hotel property as on sight property manager.

• Reporting to Front Office Manager.
• Managing Front office operation along with guest handling.
• Performing Duty Manager duties in absence of relevant staff.
• Customer services, guest complaints and feedback monitoring.
• Daily auditing of cash, paid outs and IOUs etc.
• Reports generation relating to finance, audit and executive office.
• Managing VIP movements in hotel.
• Responsible for Rooms’ decor, amenities and overall housekeeping of the hotel.
• Liaison with engineering and other staff to facilitate in-house guests.
• Room maintenance, up gradation and innovation as per guest’s feedback.
• Keep an eye on the staff to avoid theft and fraudulent incidents.
• Maintain guest’s protocols as per policy.
• Liaison with law enforcement agencies and other Govt. Departments to ensure safety and security of hotel and guests.