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概要
My name is Motsim Aslam son of Muhammad Aslam and I’m a resident of Johar Town, Lahore. I have done MSC IT from the University of Education Township Lahore in 2016.I started my professional career, offering my services as Lecturer in Computer Application and Office Professional in TEVTA Vocational Training Institute Walton, cant, Lahore. .I had also worked as a Web developer in a software house, “Credible Solution†Link road, Lahore. I have been the part of PTCL Family since 2016. I have also worked as a Command Control officer in Punjab Health Facilitation Management= company (PHFMC) in BOR-2 Chubarji, Lahore for a period of 8 months in 2017. During my journey with PTCL, I have worked in different departments including sales, live support agents, online chat support, and then I was promoted as Social Media Executive in 2018 since then I have been working in the same capacity. My hobby includes reading Newspapers and being updated with current affairs. I love to play badminton and love to read tech-related journals and blogs on technology. That’s all about me.
工作经历
Customer Support Specialist
Ø Achieve the target of sales and Ensure best Customer support
Ø Configuration of Router (DSL) and technically issue
Ø Configure the setting of IPTV and EVO also & Technical Support
Ø Enchase the Sale Target & Achieve the quality of work
Ø Control help disk on Web chat/Social Media to solve live customer issue
Ø Handling of CRM and manage punched complaints
Ø Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
Ø Works with other departments to develop social media timelines coinciding with new product releases, ad campaigns
Ø Determine efficacy and areas for social media campaign improvement.
Ø Manages social media team members, including copywriters and other content creators, by overseeing their work and offering guidance or direction.
COMMOND AND CONTROL OFFICER (DATA ANALYST)
Ø Manage reports of biometric and daily Attendance
Ø Create report of Basic Health Unit(BHU’S) and analysis the data
Ø Create Report of MIS Rural Ambulances Service (RAS),IRMNCH & NP
Ø Analyze the Report of BHU-BHU Clustering
Ø Actively tracking, verifying and acting upon video& message alert signal received from customer locations across the Punjab.
Ø Managing the operation of surveillance and detection systems & provide technical information and advice on the capabilities
