概要

I have served 8 Years in a Global cause of Polio Eradication Initiative (PEI), Expanded Program on Immunization (EPI), and COVID-19 at different positions. Lastly, I was performing my duties as Training Facilitator in the Training unit in coordination with the Provincial and National Emergency Operation Centres and UNICEF Pakistan.

工作经历

公司标识
District Coordinator
Interactive Research & Development
Sep 2022 - Dec 2022 | Karachi, Pakistan

公司标识
Training Facilitator
Sidat Hyder Morshed Associates (Private) Limited
Jun 2020 - Apr 2022 | Karachi, Pakistan

公司标识
MASTER TRAINER
Sidat Hyder Morshed Associates (Private) Limited
Aug 2018 - Jun 2020 | Karachi, Pakistan

• Giving training to different cadres.
• Planning, Monitoring & implementation with positive Supervision.
• Mentioning and reporting to higher ups on UC level activities.
• Communication with District level staff, Influencer’s, elders of assigned areas.
• Microplanning and its validation.
• Maintaining track record of Children and their vaccination status with migration status.
• Field monitoring and effective Supervising to staff members.
• Data checking with verification and inputting following with Compilation.
• Reviewing data for deficiencies or errors, correcting any incompatibilities

公司标识
Union Council Communication Support Officer
Sidat Hyder Morshed Associates (Private) Limited
Oct 2017 - Aug 2018 | Karachi, Pakistan

Job Responsibilities
Core responsibilities include:

• Giving training to CHW’s and ASPV’s of new Scale-up UC’s.
• Planning, Monitoring & implementation with positive Supervision.
• Mentioning and reporting to DHCSO on UC level activities.
• Communication with District level staff, Influencer’s, elders of assigned areas.
• Microplanning and its validation.
• Maintaining track record of Children and their vaccination status with migration status.
• Field monitoring and effective Supervising to staff members.
• Data checking with verification and inputting following with Compilation.
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
• HRMP complete record of data.
• Updating Data in Pre, Intra and post campaign.
• Giving training and briefing to UC level staff.

公司标识
Data Entry Operator
DATA SUPPORT CENTRE
Mar 2016 - Oct 2017 | Karachi, Pakistan

• DATA RECEIVING from different Town DSO.
• Verifying data and highlighting mistakes to DSO for rectification of errors.
• Inputting data from source documents within time limit.
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

公司标识
SALES & MARKETING EXECUTIVE
K & N Enterprises
Oct 2015 - Sep 2016 | Karachi, Pakistan

• Increasing sales through contacting companies via E-mail and arranging meetings.
• Taking low product rates from vendors.
• Sending Quotation to companies.
• Making Bills of product dispatched and signing of receiving.

公司标识
Customer Support Representative
IBEX Global
Apr 2014 - Sep 2015 | Karachi, Pakistan

• Answering potential customers regarding product and service. Also suggesting information about other products and services.
• Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.

公司标识
Customer Support Representative
Mcom (Pvt) Ltd.
Jul 2013 - May 2024 | Karachi, Pakistan

• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain problem or reason for calling.
• Suggest solutions when a product malfunctions.
• Work with customer service manager to ensure proper customer service is being delivered.

学历

Dadabhoy Institute of Higher Education
学士, , B.COM‎
Accounting, Business Communication, Economics
所占比重 66%
2018

技能

中级 Inbound Call Handling Skills
中级 Record Keeping

语言

中级 乌尔都语
中级 英语