Provide exceptional customer service, resolving queries and managing high-volume incoming calls. I offered administrative support to senior leadership, ensuring seamless communication and efficient operations. I maintained accurate records, assisted with document preparation, and coordinated travel arrangements. I developed a comprehensive knowledge of company policies and procedures, providing informed guidance and collaborating with internal teams to resolve complex issues. I demonstrated adaptability and flexibility in a fast-paced environment, prioritizing tasks and managing multiple projects.

Responsible for managing the hospital's switchboard operations, coordinating patient care services, and providing exceptional support to patients, families, and healthcare staff. My key responsibilities include receiving and responding to calls from senior management and other stakeholders, generating Trauma Calls for critical patients, monitoring telecommunications lines daily, and providing support to on-call administrators. I was committed to delivering high-quality service, maintaining confidentiality and data privacy, and adhering to hospital policies and procedures.

Collect, analyze, and interpret large datasetsDevelop and maintain databases and data systemsCreate data visualizations and reports to communicate insightsCollaborate with teams to integrate data insights into operations