Responsibilities:
 Run Outbound Campaigns for Telenor Pakistan
Project & Campaigns Details:
o Sales & Distribution calls for B2B & B2C
o Business Intelligence Projects
o Tele Sales Marketing for (Pre to Post) and New Sales Acquisitions
o Call Back Services for Telenor Customers Feedbacks
o Financial Services (Easy Paisa)
o Bio Metric Verifications Project
o NPS Project for Telenor
o Mobile Number Portability for Other Network
o 668 SIM Verification Project
o Demographic/Segmentation Project for Telenor Customers
o Welcome/Postpaid Billing Confirmation calls
o Handset lending for Tameer Bank
o Handset lending recovery for Tameer Bank

 Supervision of 4 Team Leads & 84 CSE’s
 Client Coordination
o Dealing with different project stakeholders in order facilitate them according to their business needs

 Project Billing
o Ensure completion of monthly billing hours and raised it to concern dept. for invoicing

 Project Management & Initiation
o Making new project forecasting, budgeting and resource planning

 Campaign Reporting for Internal Management
o Making daily/weekly/monthly projects analysis summary reports for upper management

 Operational Tasks & Challenges
o Daily shifts highlights
o Queries & Escalations from Client
o Agent Performances
o Agent Bonus/Incentives preparations
o System Related Issues
o Coordination with other support depts.