More than 4 years of involvement, and devotion in the field of Video Surveillance, Networks and Frameworks, Public address and Video Conferencing, from planning and designing to implementation, and troubleshooting. Utilize my aptitudes and figuring out how to concentrate on accomplishing main concern results while defining and executing trend-setting innovation and business answers for an assorted variety of requirements. Have solid diagnostic and critical thinking abilities. Profession history incorporates different instances of innovative arrangements utilizing accessible instruments and advances.
Skills: Hikvision, TP-Link, Bosch, Planet and Scout (Analog/IP video Surveillance), CCTV, Access Control, Bio-metric Devices, Intrusion Alarm System, Transmission and Display, Video Intercom, Enterprise Network Storage System, Public Address System, Video Conferencing, Fire Alarm System, Network/Solution Designing.
Responsibilities:Take care of technical support teams to meet the expectations of customers and business SLA.Implement necessary measures to achieve KPI service such as Response Time, Up-time, etc.Looking after to Pre-sales and After Sales services.Schedule Training for technical staff to improve skills and support new business opportunities.Optimize technical staff resource allocation.Managing projects as assigned and organizing teams to assist in these efforts.Product selection and solution design.Participate/Prepare bidding document.Track/Followup about customer complaints until they are closed.Track the progress of weekly, monthly, quarterly and annual objectives.
Network Configuration/Operation of Surveillance Devices.
Operations like Password Recovery, Firmware Sharing/Upgrading/Installation.
Remote/Online Access of Surveillance Devices.
Configuration and Maintenance of LAN, Windows Server and Surveillance Devices.
Configuration of Blazer Pro, and Divar Ip 3000 video management solution.
Hardware and Firmware Troubleshooting.
Visit sites for surveys and observe installation operations.