Working as a KAM

Managing one of the key accounts of company Atlas Honda, Yamaha and South Region Dealer for Shocks & Struts.
Serve as the link of communication between key customers and internal Departments.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Prepare regular reports of Sale, Receivable, Dispatch,Stocks and forward it to internal and external stakeholders.
Prepare and Monitor Monthly and weekly schedule of Production plan variant wise in coordination with Atlas Honda & our Production Dept.
Maintain knowledge on dealer issues and inform relevant departments in all these matters.
Acquire a thorough understanding of key customer needs and requirements.
Monthly visit to interior Sindh for monitoring sales, branding and gather retailers/mechanics feedback regarding our shocks & struts.
Maintain and update a variety of records that include dealer warranty claims, rejection data, bins record etc.
Arrange Sales Convention 2018 of Agriauto in mirpurkhas.

Responsible to monitor the progress of production, confirming that it stays on schedule.
Working on Odoo ERP and CRM
Managed on-time customer’s shipments by coordinating with supply chain and production department.
Coordinate and follow-up between sales team and service team for issue resolution.
Logging and keeping records of sales pipeline, customer details and customer/employee queries.
Collection of data from relevant sources for later use in sales planning.
Ensure proper communication, documentation and reporting of dispatch on daily basis.
Providing product education, installation and maintenance services to a customer.
Updating self-help documents so customers can try to fix problems themselves.
Working with technical team, sales officers and customers on the customized solutions.
Providing product education, installation and maintenance services.
Working with service team to help customers for suggesting solutions.
Providing pre-sales and post-sales support.