Responsibilities: • Managing IT support Services by providing support for executives and Head of departments.• Provides Technical support for executive/board Meetings organized through well-known meeting platforms including Zoom, MS teams, CISCO WEB-EX and Google Meet etc.• Provide Technical Support for Adobe E-Signature for virtually signing documents.• Provides technical Supports for HBL Banking application and software’s to users by Remote Desktop Connection \\\\On Site visit and provide subsequent resolutions.• Logging and timely resolving incidents on service console manager as well as salesforces remedy.• MS outlook 2010,2013,2016 and office 365 configurations and troubleshooting.• DLP and HX-Agent installations for exceptions access request.• Symantec Installation for drive Encryption on (Laptops/Stand Alon Systems)• Planning and implementation for the extension and reallocation of departments.• Hardware related issues and issues related to operating system.• Maintaining SCCM, 07(system center configuration manger) and its implementation.• Managing domain user and profiles. User profile backup and restore• Providing support of email server and emails related issues.• Basic networking \\\\ IP telephones (Cisco and Avaya).• Provide assistance to team members in daily reported issues• Responding to call out in timely manner.• Password reset and account unlock on Active directory.• Installation of antivirus through stand-alone setup independently or with co-ordination of relevant team.• Implemented NAS (Network Attached Storage) for user data real-time backup• Responsible for monthly health-check and maintenance of BCP site.• Responsible for health check of File Server and checking access logs.• Maintaining technology inventory of the Treasury.• Resolved IT Related issues of Lahore and Islamabad Treasury users via remote or via call.• Handle HBL Infinity admin applet.• Event management.• Traveling Arrangement.• Compliance, Audit, Budgeting.

Deputed at HABIB Bank Limited core site Annexe as IT Support Officer. Responsibilities were • Managing IT support Services.• Application and support for the PBOs• Maintaining inventory and records. • Hardware related issues and issues related to operating system.• Providing support of email server and emails related issues.• Implementation IP telephone Cisco and Avaya in the call center.• Provide assistance to team members in daily reported issues • Logging complains on service console manager as well as sales forces remedy.• Responding to call out in timely manner.• Password reset and account unlock on Active directory.• Installation of antivirus through stand-alone setup independently or with co-ordination of relevant team.• Handle all Critical IT issues. • Implementing Third party applications upgrade.• Troubleshooting of sales and trading software platforms and applications.• Implemented NAS (Network Attached Storage) for user data real-time backup• Configured PC’s, Printers, Networking, IP Telephony, File Server for BCP site.• Responsible for monthly health-check and maintenance of BCP site.• Responsible for health check of File Server and checking access logs.• Technology setup for monthly ALCO Meetings. • Maintaining technology inventory of the Treasury.• Standby support for Webex sessions.• Resolved IT Related issues of Lahore and Islamabad Treasury users via remote or via telephone.• OS installation: Win XP, Win Vista, Windows 7, Windows 8 and Windows 10 or Updates Win 10.• Hyper-V virtualization, (Virtual Machine Creation).• Assembling, hardware upgradation troubleshooting.• Windows operating system maintenance and upgrades.• MS outlook configuration, Outlook backup & restore and troubleshooting.• Updated management on a regular basis through reports and presentations and via email.• Updated all IT inventory.

Internee in Operation Support Department at PROTEGE GLOBAL.● Working as an Operating officer.● Analyzing Data, Documents, and Making reports on Excel.● Adding and Deleting huge amounts of Data in Excel sheets. And Making reports on that data.● Data entry.● Assisting new personnel with data analysis.● Was assigned new targets on a daily basis and successfully completed before the end of the timeline.

I plan, prepare and deliver instructional activities that facilitate active learning experiences
develop schemes of work and lesson plansI establish and communicate clear objectives for all learning activities