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概要
As a seasoned professional in customer success, customer service, operations and business development management, my goal is to help companies build strong and lasting relationships with their customers while driving growth and profitability. Drawing on my experience in these areas, I am adept at identifying and meeting customer needs, cultivating long-term partnerships, and developing effective go-to-market strategies. With a focus on delivering exceptional customer service and support, I work tirelessly to build trust, confidence, and loyalty among customers and stakeholders alike. As a business development manager, my ability to identify emerging trends, analyze market data, and execute on strategic initiatives has enabled me to drive revenue growth and expand market share for my clients. In all my endeavors, I am committed to achieving success through collaboration and innovation, working closely with my team and clients to deliver results that exceed expectations.
工作经历
Business Development And Customer Success Manager
Client Engagement, Trust Buildup, Relationship BuildupBridging gap between Sales, Customer Support and Legal TeamData ManagementEnsuring Client LoyaltyProcessing documentationManaging work forceQuality evaluation Training
Manager Operations
B2B Lead GenerationClient EngagementWorkforce ManagementTraining Quality evaluationHelped categorizing clientsFinding their travel needs and providing them with the best suitable travel plans
Senior Information Officer
Have worked as senior information officer for British Council, providing customer services.
Helping students, providing information, replying to the e-mails
Technical Support
Supervised a group of 30 agents and monitored quality providing international standards of customer service and technical support to large store chains in Uk, Australia and Newzeland
Customer Service /Sales Executive
Answered inbound calls, providing technical support and upselling.
Promoted to Team Lead and managed team of 25 agents.
Moved to Quality and worked as Quality Assurance Executive
