概要

Aim to associate with a progressive and esteem organization that gives me scope to update my knowledge and skill in accordance with latest trends and be a part of team that dynamically works and to do my best for the organization I work. To obtain a Management position with a dynamic corporation where I can use my energy and skills to develop, motivate, lead and encourage employee productivity. Seeking a management position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth. Management responsibility with an organization where demonstrated skills in marketing, administration, and sales can be translated into improved growth and profitability

项目

Power System

工作经历

公司标识
Sales Executive
Etisalat UAE
May 2019 - 代表 , United Arab Emirates

Sales, Marketing, Team building,
Customers Services, Customers Complaints Handling,
Manchester, Sales Management, Reporting to Company Management,Team Management and Leading

公司标识
Customer Relation Officer (CRO)
Telenor Pakistan
Dec 2017 - Apr 2019 | Mandi Bahauddin, Pakistan

Customer Services, Customer Care, Sales and Distribution, Problems Solving, Complaint Handling, Office Management.

Organize and run meetings and conferences regarding information relevant to Customer Relations.

Create and utilize training programs in customer service protocol in both written and visual templates.

Interact firsthand with both satisfied and dissatisfied customers.

Document customer complaints and how they were resolved for future reference.

Create customer satisfaction surveys and programs to enhance customer feedback.

Organizing customer feedback to create a working solution to recurring problems.

公司标识
Manager
JICS Tech
Mar 2017 - Dec 2017 | Islamabad, Pakistan

Recruiting, training, supervising and appraising staff
managing budgets.

Maintaining statistical and financial records.

Dealing with customer queries and complaints.

Overseeing pricing and stock control.

Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
ensuring compliance with health and safety legislation.

Preparing promotional materials and displays.

Liaising with head office.

公司标识
Customer Sales Representative
Prime BPO & Telecommunication
Jan 2017 - Mar 2017 | Rawalpindi, Pakistan

Manage large amounts of incoming calls.

Generate sales leads.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

公司标识
Sale Manager
Naeem Electronics
Oct 2016 - Jan 2017 | Gujrat, Pakistan

Achieve growth and hit sales targets by successfully managing the sales team.

Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence.

Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

Present sales, revenue and expenses reports and realistic forecasts to the management team.

Identify emerging markets and market shifts while being fully aware of new products and competition status.

公司标识
Customer Relation Officer (CRO)
Telenor Pakistan
Apr 2014 - Oct 2016 | Mandi Bahauddin, Pakistan

Customer Services, Customer Care, Sales and Distribution, Problems Solving, Complaint Handling, Office Management.

Organize and run meetings and conferences regarding information relevant to Customer Relations.

Create and utilize training programs in customer service protocol in both written and visual templates.

Interact firsthand with both satisfied and dissatisfied customers.

Document customer complaints and how they were resolved for future reference.

Create customer satisfaction surveys and programs to enhance customer feedback.

Organizing customer feedback to create a working solution to recurring problems.

公司标识
Campus Manager
Mandi Bahauddin Institute of Information Technology
Sep 2013 - Apr 2014 | Mandi Bahauddin, Pakistan

All Campus Management, Admissions Information, Students Consoling, Problem Solving, Environment, Reporting to Head Office main Campus, Online Exams Conduction, Administration.

To set up and manage PLUS summer campus according to Head Office guidelines.

To coordinate cordial and transparent communication between the centre, clients, service providers and Head Office and represent PLUS positively at all times.

To liaise with Group Leaders daily, both informally and at scheduled meetings. To communicate with them and understand their needs and expectations and to cooperate with them at all times.

To deal with day-to-day problems and implementing workable solutions.

To line-manage PLUS leisure staff and to ensure they successfully deliver the activity programmer.

To control the expenses budget, deal with petty cash according to Head Office procedures and maintain accurate accounting records and receipts.

To close down the center, pack up and return all PLUS stock, equipment and funds according to guidelines.

公司标识
Networking Engineer
Mandi Bahauddin Institute of Information Technology
Sep 2011 - Sep 2013 | Mandi Bahauddin, Pakistan

Networking Administration, Office Management, Students Orientation, Problem Solving, Online Exams Conduction, SQL Database Administration, Domain base Active Directory Administration, TCP/IP, Installation/Conflagration.

Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.

Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.

Secures network system by establishing and enforcing policies; defining and monitoring access.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplishes information systems and organization mission by completing related results as needed.
Reporting network operational status by gathering, prioritizing information; managing projects.

Networking Skills.

Tracking Budget Expenses, Project Management, Problem Solving, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning, People Management.

学历

University of South Asia
学士, 技术学士, B.Tech Electrical Engineering‎
Electrical Engineering
CGPA 2.6/4
2018
Board of Technical Education Peshawar
大专, Deploma of Assosiat Engineer‎
Computer Hardware, Electrical Engineering Electronics
Completed
2010
BISE
大学入学/0级, 科学, SSC‎
Science
所占比重 58%
2007

技能

中级 Active Directory
中级 B2B Marketing Strategy
熟练 Branch Administration
中级 Computer Hardware
熟练 Consumer Electronics
中级 Corporate Sales Presentations
熟练 Customer Service Management
中级 DHCP/DSN/GATEWAY
熟练 End To End Sales
中级 Fiber Switches
熟练 Franchise Sales
熟练 Good Customers dealing skills
中级 IT Solutions
中级 Networking Protocol
熟练 Office Administration
熟练 Sales Management Consulting
中级 Software's Installation/Configuration
中级 TCP/IP
中级 WAN/LAN
中级 Window Server 2003/2007/2010/2012

语言

熟练 英语
熟练 印度语
熟练 旁遮普语
熟练 乌尔都语
熟练 普什图语

关注的公司

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Bakht 联系人

Muhammad Afra
Rmrsco PVT (LTD).