Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
I am looking forward to working for self-actualization and career growth, in order to bring more value to my workplace with the help of skills set that I possess from my previous working experiences, also to grow with the rapid developments in the 21st century Business world. In addition, to improve the quality of service with new and improved ideas, adding to hard work. The idea of Customer Services is now been morphed to Customer Retention. I always work on the philosophy of result orientation to ensure that it enhances the performance. The details of my area of strengths are cited below
Punctuality/Hardworking/Honesty Client/ Community Relations
Communication/ Negotiation/ Facilitation Flexible
Problem Solving/ Decision Making Presentation/ Training
工作经历
Project Lead ( Real Estate Company )
As a Project Lead I Manage Team of Contact Center of Vairt Inc Remotely. I am Responsible of below mentioned task.
Contact with Vairt Clients. Share Information Regarding Real Estate Projects
Follow up all the activities sharing team workload.
Meet Company\'s Sales Target.
Present Analysis of Weekly and Monthly to CEO.
Monthly Training Sessions with Team regarding Customer services.
Stating shift highlights at shift end to CEO.
Set clear team goals and KPIs.
Oversee day-to-day teams\' operation and performance.
Do regular performance evaluation.
HR & Data Analyst Executive
Main Goals, Job Responsibilities Duties June, 2017 - March, 2020
Maintaining Employees Record.
Hiring the Staff according to Campaigns Requirement.
Client Coordination Related to daily Sales Report.
Operational effectiveness.
Maintaining Day End Report.
Managing People and their Work.
Implementing Company Standards.
Data Validation Executive
Main Goals, Job Responsibilities Duties June, 2015 - May, 2017
Data normalization and validation.
Arrangement of attributes according to marketing standards.
Research analysis according to project requirements.
Continuously developing the knowledge around EnableVue content & data production.
Conforming to the KPI standards set by the company.
Provide full feedback loops to the Managers and other senior staff.
Any other task that may engender on project basis.
Operations Team Lead ( Telenor Projects )
As a Team Lead, I manage team who receive inbound (FCA, Postpaid & Outbound) customer calls and guide them as per company\'s policies and procedures.
Follow up all the activities sharing team workload.
Stating shift highlights at shift end.
Meet Company\'s Sales Target.
Present Analysis of Weekly and Monthly to Project Manager.
Monthly Training Sessions with Team regarding Customer services.
Set clear team goals and KPIs.
Oversee day-to-day teams\' operation and performance.
Do regular performance evaluation.
Create a health and motivating work environment and atmosphere.
