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概要
Ms. Windows Server 2012, Win XP , Win Vista, Win 7, Win 8, Win10
Ms. Office 2007, 2010, 2013, 2016(Word, Excel, PowerPoint, Outlook)
Manage incoming requests by phone, email, trouble tickets and delegate evenly based on skills, workload and staffing to ensure a timely response and resolution.
Troubleshoot and manage complex issues with cross functional teams to find a quick resolution or temporary work around.
Create and maintain documentation for policies, procedures and local server and desktop environments.
Excellent knowledge of Excel & software.
An ability to work to deadlines whilst ensuring accuracy and efficiency.
Occasionally carrying out various administration tasks like, photocopying, filing.
工作经历
System Support Enginner
• Active Directory (User, Policies, Restrictions), Configuration of WAP, DHCP, DNS
• Deployment of Images, OS & Applications through WDS
• Monitoring and maintaining computer systems and networks.
• Ms. Outlook Configuration, Troubleshooting, Backup, Import & Export Data
• Troubleshoot and repair TCP/IP LAN, LAN environments.
• Pooling network & Telephone cables, RJ45 Connectors Crimping.
• System Security (Antivirus, Antimalware & Antispyware (Windows Defender), Malicious & Unwanted Software
Removal)
• Hardware Troubleshooting, Assembling & Replacing the Accessories Laptop & Desktop (HP, Compaq, Toshiba, Dell,
Acer, Lenovo)
• Printers & Multifunction Printers (Installation, IP Configuration, Network Printing & Scanning, Troubleshooting, and
Repairing)
• Virtualization (Create & attach VHD, VHDX), New VM, Snapshots
• Preventive Maintenance regularly, Satisfaction of End User
• I have knowledge on Micros (Mymicros / Myinventory)
• I have working knowledge of Point Of Sales (POS) systems
• Install, maintain, and troubleshoot network environment including devices, network ports, Switches, Patch Panels,
and Patch cords,
• Monitor servers, network and services, and diagnose problems
Lab Asistent
• Training to the Students (Ms. Office)
• Windows Installation, Software Installation, Printer Installation
• Service Reporting to IT In-charge
• Troubleshoot and repair TCP/IP LAN, LAN environments.
• Pooling network & Telephone cables, RJ45 Connectors Crimping.
• System Security (Antivirus, Antimalware & Antispyware (Windows Defender), Malicious & Unwanted Software
Removal)
• Hardware Troubleshooting, Assembling & Replacing the Accessories Laptop & Desktop (HP, Compaq, Toshiba, Dell,
Acer, Lenovo)
• Printers & Multifunction Printers (Installation, IP Configuration, Network Printing & Scanning, Troubleshooting, and
Repairing)