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概要
Experienced Technical Support Specialist with over 6 years in the IT industry, demonstrating expertise in Linux system administration and engineering, system deployment, and networking. Proven ability to optimize system performance, resolve complex issues, and maintain high uptime. Skilled in technical support, with a strong understanding of protocols, security systems, and various server environments.
工作经历
PLATFORM ENGINEER
Managed incoming customer calls, providing assistance and directing inquiries toappropriate teams.Enhanced MySQL configurations, boosting database performance and cutting querytimes by 20.Achieved 99.9 NMS support uptime by applying advanced Linux SystemAdministration techniques.Increased speed of resolving customer issues by 40 while collaborating with bothcustomer services and supervisory teams.Resolved 300+ types of support tickets across RedHat, CentOS, Ubuntu, WindowsServerPrioritized incidents based on criticality and SLAs per customer, ensuring thathigh-priority issues were resolved within agreed timelines, resulting in a 20reduction in escalationsImplemented strategies to resolve defects found in the field through JIRA andServiceNow.Basic understanding of Apache Cassandra, a highly scalable NoSQL distributeddatabase.Addressed technical issues and guided end users through resolution.09/20
Technical Support Engineer
Manage and monitor all installed systems and infrastructureHandled configuration, installation, testing and maintenance of system managementtools.Collaborated with developers to implement fixes for application bottlenecks.Maintain security, backup, and redundancy strategiesParticipate in the design of information and operational support systemsProvide 2nd and 3rd level supportExperience in building and maintaining systemsSkilled in handling various security technologies, including anti-virus software andauthentication systems.Experience with networking technologies and with system, security, and networkmonitoring toolsKnowledgeable in web-related technologies, including Web applications and Services.
IT Administrator
Optimized system security and performance.
Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
Domain Controllers, Active Directory, DNS, DHCP.
Planned and implemented upgrades to system hardware and software.
Resolved issues and escalated problems with knowledgeable support and quality service.
Managed and archived quality documentation and participated in internal and external quality audits.
Networking (Switching, Routing, TCP/IP, OSI, VLAN, etc.).
Supervised production planning while using appropriate tools and analysis for smooth production output.
Managed Mail server’s (G-suite).
