Coordinate order processing, delivery and returns of customer orders.


Coordinate with other teams on the execution of brand, marketing and e-commerce activities.


Ensure the fulfilment of customers\' orders via store pick of delivery service.


Execute activities driven by data analytics.


Identify strategic business partnerships.


Implement new business collaboration plans.


Implement preventive and corrective measures of disaster recovery plan.


Implement the customer loyalty programmes.
Coordinate all website activity with international 3rd party partners.
Work with developers to improve website speed
Assist in day to day management of SEO strategy, implementation & monitoring.
Report on performance

Provide assistance/support to other areas of the business.
Manage call and email escalations.
Provide accurate Customer feedback regarding products and services.
Approve, manage, and lead training for team members.
Prepare and present performance appraisals for Customer Service Representatives
Support, coach and develop talent within your team in relation to systems,processes and behaviours.
Leading by example, continuously and consistently motivate and manage a customer service team.
Provide clear leadership and direction for individuals and team. Autonomously make decisions and drive an effective performance management culture.
Received and resolved escalation level calls from representatives and clients.
Managing floor’s headcount in shrinkage.
 

Experience of working on all e-mail clients and servers on different operating systems
Well-developed etiquette of electronic communication
Ability to work for long hours and on weekends to fulfill job requirements
Confident and patient employee
Passionate for growth and excellence through consistent hard work
Read e-mails and sort them according to priority
Save important e-mails on secure folder and extract attachments for preparing official records
Reply to the queries of clients and customers and maintain a separate database for price lists and quotations sent to the prospective clients
Forward bulk mails for promotional schemes, modifications in company policies and other information
Print important documents such as invoices and bank statements for future reference.
Resolving customer’s concerns on Live Chat.
 

Axis Recruitment is a Recruitment agency based in UK, They have opened its Customer services center in Lahore. Currently I am Recruitment Resource Executive; in this role I find the CVs of potential candidates on the website like reed.co.uk, totaljobs.com etc and contact them by calling or via e-mail and provide information about the Job Description and arranging an interview for them.



 ADMINISTRATIVE EXECUTIVE, AXIS RECRUITMENT
I was responsible for the daily administrative activities of the executive offices. Such responsibilities include juggling phone calls, handling mail and offering administrative advice when needed, Dealing with candidates who apply for the Job.

 DATABASE ASSOCIATE, AXIS RECRUITMENT
Different Nursing Homes, Hospitals, Schools etc of UK ask Axis to provide them relevant candidates (Nurses, Teachers, Accountants etc.) so that they may hire them, this department find the relevant CVs of the applicants in specific areas of UK from different websites like “CV library” “Monster Jobs” “Total jobs” and “Staff Nurse” and add into the company software.

• System development for effective operations;
• Monitoring invoicing, payment and recovery;
• Business Taxation
• Bank Reconciliations;
• Prepaid Expenses;
• Accounts Payable Analysis
• Analyzing Expenses