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概要
Experienced Service Operations Manager with a demonstrated history of working in the electrical and electronic manufacturing industry. Skilled in Management, Teamwork, Team Leadership, Customer Service, and Team Management. Strong operations professional with a Master In Commerce focused in Marketing, Business Management and Related Support Services from Hailey College of Commerce, University of the Punjab.
工作经历
Assistant Manager Service Operations
Controlling and Management of Authorized Service Centers.
Responsible for Opening, Renewal & Termination of service agreements.
Ensure ASC\'s performance according to SOPs.
Ensure monthly payments cheques against services to ASC\'s.
Need to make analysis for after sales issues & complaints.
Ensure quality services to our customers and dealer network.
Depth analysis of repeat complaint and their resolution.
Supervision of replacement and return of not repairable units.
Operations Executive
Responsibilities
Process replacement/return of faulty Products in System.
Stock Management of Customer & Dealer Returned Products.
Process Authourized Service Center Bills in CMS.
Disbursement of monthly payments cheques to Authourized Service Center (ASC).
Coordinate with Authourized Service Center (ASC) for their issue resolution.
Coordinator Customer Services
Staff Training on Products and Promotions.
Soft Skills training to the Team
Monitor team performance
Prepared daily performance reports
Staff training & counselling
Reports to Senior Management
Pre & Post shift meeting with staff
Assist the team by performing the tasks with them
