Sales, Quality Assurance & Compliance:
(Spectrum- Internet, Cable & Phone)

Preparation & Reporting of Monthly Sales Count
Worked on CRM & Google Docs for Sales
Quality Sessions with the agents
Implementation of Protocols for sales agents of Spectrum
Preparation of Disconnects Data & Cancelled Spectrum Orders
Preparation of Monthly Commission of Agents
Updating Spectrum Business Sales Ledger on Monthly Basis

Compliance for Marketing Team:

Highlighted plagiarized content on the website.
Proof reading of Blogs and Ad posts for the SEO Team.
Highlighted incorrect pricing uploaded on the Website.

Manager- Quality Assurance:
(Spectrum- Internet, Cable & Phone)

Successful Implementation of (N-1) model.
Preparation of Fatal calls and sharing it with sales executives.
Auditing of punched sales
Preparation and Reporting of Daily Sales Update (Daily RGU’s)
Reporting of Sales Count after 10 Days, three times in a month
Identified Missed Sales Calls by the Sales Agents.
Supervised the Quality Assurance Executives.
Performed interviews for Quality Assurance Executives.
Preparation of Security Sales sheet (ADT & Vivint)
Agent Performance Analysis after 10 Days
Agent Performance Analysis on Monthly Basis.

Quality Assurance Executive:

Evaluation of Sales Calls
Preparation of Monthly agent wise count of evaluated calls
Shared Quality Assurance Report with the Sales Executives and Sales Manager

I have worked at Abacus Consulting Technology (Pvt) ltd for 14 Months on Project Careem. Firstly, I have worked as a Back End Support Executive then later on I was promoted to Quality Assurance Officer. Being a Quality Assurance Officer at Project Careem , I have performed the following Tasks.

Process Development and Improvement. Analyzing the Implications of the current process and developing recommendations to improve it.
Preparation and Reporting of Monthly Performance Reports to the Project Manager. Development and execution of Performance Improvement Plans.
Prepared Dashboards on Excel for analyzing the weekly and monthly performance trend of employees
Analysis of Dissatisfaction level of the captains of Careem working in Pakistan and providing suggestions to improve the captain and customer experience.
Audit of Credit adjustments posted to the account of the Captains and the Customers.

Back End Support Executive Being a Back End Support Executive, I have performed the following tasks.

Handled cash related problems occurred during rides in Pakistan and adjustments of the accounts of the Captains of Careem.
Responded to the disputes of the captain through tickets generated by the system
Verification of the trips on daily basis that were flagged by the system.