Assisted customers with their queries, problems by phone and e-mail
Established and maintained contacts with new and existing customers as per the direction of the supervisor.
Helped customers place new orders easily.
Multi task system while providing service and resolving customer issues.
Providing exceptional service and build loyal relationship with customer.
Maintain a high-volume workload with fast paced environment.
Forwarded important and serious matters to the seniors.
Answer to customer about their query.
Transferred urgent calls to the required departments quickly and accurately.
Entered and updated new customer details in the customer relationship management software according to administrative guidelines
Achieved set targets of the firm by the stipulated deadline.

Handle The Customer over The Helpline.
Providing them the information.
Resolving their issues efficiently.
Processed all employee performance reviews.
Deliver a high standard of customer service
Developed customer service procedures.

 Kept records of customer interactions and actions.
Managing all retail and online related customer contacts.
Resolving disputes and customer complaints.
 Providing product advice, knowledge and guidance to customers.