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概要
Achieved customer services and quality goals, positively impacting business performance, provided escalation support. Honed management skills through my hardworking attitude, trained in managing groups, setting goals, providing directives, and overseeing plan of action. Also lead, motivate and train teams. Delivered outstanding results of customer services with enthusiastic behavior towards target.
项目
工作经历
Customer Services Coordinator
Effectively manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Coordinate with the stores.
Office Assistant
Worked as accounts assistant as well in the same company
