Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
Major experenice in customer service as CSR & quality assuarance officer morover complated MBA in HR, looking for suitable & intersteing job in HR domain
Achievement as CSR
The employee of Month (April) 2017
The employee of Month (Jan and June) 2018
Quarter Award Achiever 2018
项目
工作经历
QUALITY OFFICER
Participates in design of call monitoring formats and quality â¢
Performs call monitoring and provides trend data to management
Monitoring data management system to pile up and track act
Participates in client listening programs to identify customer stance
Provides feedback to call center team leaders and managers
Prepares internal and external quality reports for executive review
Provide training and Refreshers regarding product and process
Perform other duties as assigned.
Quality Advisor
• Participates in design of call monitoring formats and quality
• Performs call monitoring and provides trend data to management
• Monitoring data management system to pile up and track act
• Participates in client listening programs to identify customer stance
• Provides feedback to call center team leaders and managers.
• Prepares internal and external quality reports for executive review.
• Provide training and Refreshers regarding product and process
• Perform other duties as assigned.
CSE
• Maintain high flux call rates
• Handling complains and provides the resolution to customers
• Manage outbound calls related to customers complaints
• Compiled complain details & prepare dashboards on a monthly basis
Sale representative
