An accomplished professional with 4 years plus of work experience in system administration, Networking and troubleshooting, and VOIP in a reputed organization. Possessing effective organizational skills and excellent working knowledge of IT technologies and having a commitment to keep up to date with the latest developments.
Acmetel being one of the largest carriers of international voice traffic with more than 150 interconnects around the globe including leading LDIs & Operators offer services including voice inbound/ outbound transit using VoIP Platforms offering core routes to Pakistan, India, Bangladesh, UAE, Saudi Arabia, Iran, Nigeria, Sudan, Yemen, Eritrea & Turkey. Products: VOS 5000 Soft Switch (Wholesale Operations) Zen desk (NOC Ticket Portal) Softphone, Testing tools (Arptel, X-lite, Micro sip) Responsibilities: ➢ Complete Management/ Operations of VOS5000. ➢ Routing management, Provisioning of A-Z routing e.g. LCR, Percentage routing, Distribution routing, ➢ ANI based routing, Carrier group distribution, Capacity based routing. ➢ Diagnose & escalate network issues & coordinate with various stakeholders. ➢ Management of capacities to the carriers as per commercial guidelines. ➢ Ensuring maximum port utilization as per commercial's targets. ➢ Traffic ports monitoring, Alarm monitoring, Carrier balance monitoring, Network performance. ➢ Monitoring, Fault handing, Customer complaint handling, QoS Monitoring. ➢ Preparation of hourly traffic reports, Daily reports, weekly reports for VoIP traffic. ➢ New Interconnect addition, testing and commissioning, Capacity enhancement activities. ➢ CDR Reconciliation with billing teams for new interconnects. ➢ Analyzing Call Data Records (CDRs) and pointing out the technical reasons for issues bugs ➢ such as High PDD, Low ACD, Low ASR, FAS issue etc. ➢ Coordination with different internal/external departments/customers for Head-to-Head testing ➢ to resolve issues related to (Codec, ASR, ACD, FAS, Voice Quality, Echo etc.).
➢ Implement DNS, DHCP and AD in Window server 2008/2012. ➢ Install Domain Controller (DC) and Configure GPO and OUs. ➢ Configurations of Cisco Switches, Routers and ASA Firewall. ➢ Configure user Account setting permission and policies in Active Directory (AD). ➢ Network infrastructure implementation. ➢ Handling desktop users and problem management in desktop area. ➢ Installation and configuration of NAS storage ➢ Configuration of Site-to-Site VPN
➢ Configuration of Cisco Routers and Switches and make all types of CAT cable. ➢ Network infrastructure implementation.
➢ IP Cameras installion and configuration through PoE Switch and PoE injector. ➢ IT Helpdesk Administration
➢ Wireless Router (Access Point) configuration and connect wireless (AP) on a LAN.
➢ Installing and configuring computer hardware operating systems and applications
➢ CCTV Cameras installation and configuration. (Hikvision and Sanyo)
➢ Works on Different types of Media Converter like Ethernet and Gigabit media converter.