概要

Persistent customer oriented expert with over 12 years experience, who is not hesitant about developing creative ways to recover credit debt. Adept at developing comprehensive recovery reports following complicated instructions and negotiating successfully with past due credit customers. Specialized in consumer small and B2B recovery.


工作经历

公司标识
Supervisor/Brand Ambassador Coordinator (DFS)
Jazz
Nov 2020 - 代表 | Islamabad, Pakistan


Grasping deep knowledge of work and finding ways in contributing to the overall success of the company.
Building contacts and understanding how to get the work done smoothly and efficiently.
Reviewing prior reports on sales trends and progress on daily and monthly DFS performance including but not limited to M Wallets, Cash In & DR
Handling DFS Operations (Agent On boarding, Credit Monitoring etc.) along with Reporting & Analysis, regional promo design etc.
Working with the team on the delivery of different reports / dashboards / tasks to the line manager on channel performance and support.
Timely escalation of Channel Complaints as well as sharing resolution details with Sales Team
Being involved in Franchise Documentation (Induction, Change of Ownership, Suspension, Termination)
Developing and arranging Trainings for Franchise channel as per updated Business requirements.
Backend support to DFS team for new partner’s induction.
Providing detailed analysis of the DFS business and highlighting improvement areas to senior management
Foreseeing the challenges and its impact on business and suggesting ways to overcome these challenges
Daily monitoring of performance of franchise channel and retail channel
Resolving operational issues of JAZZ cash in coordination with Mobilink bank
Assigning DFS/JazzCash credit to the selected franchises
Ensuring compliance with the defined timelines of targets and KPIs (domestic remittance (DR), cash-in, and mobile wallets) across the region
Addressing the business queries raised by Sales team by sound and thorough analysis and recommendations

公司标识
Credit & Recovery Officer
JAZZ
Feb 2012 - Nov 2020 | Islamabad, Pakistan


Responsible for calling credit customers who were over 30 days past due to set up payment plans.
Took incoming calls from credit customers to answer questions and make payment arrangements.
Assisted in developing guidelines for special recovery projects that were initiated from time to time.
Building and maintaining relationships with clients and key personnel within customer companies.
Recovery of Post Paid Numbers. Achieving client relationship targets and KPI’s as set by the Head of Sales.
Escalating and resolving areas of concern as raised by clients.
Updating the CRM and ensuring account managers are aware of changes within clients.
Liaising with internal departments to ensure client needs are fulfilled effectively.
Working on B2C & B2B Customer Services.
In control of payment from date of invoice being sent to the client to the moment it is paid.
Monitor the credit portfolio.
Proactively identify delinquent accounts and promptly call the customers to prevent the accounts from having further late payments.
Produce regular weekly/monthly reports to show performance/trends etc. to bring in continuous process improvement.

公司标识
Data Entry Operator / Quality Controller
BISP (Benazir Income Support Programme)
Jan 2010 - Jun 2024 | Islamabad, Pakistan

学历

Allama Iqbal Open Univeristy
硕士, 教育硕士学位, Mass Communication‎
Journalism and Mass Communication
所占比重 60%
2017
Allama Iqbal Open University (AIOU)
学士, 技术学士, Mass communication‎
Journalism and Mass Communication, Electronic Media, Development of Education in Pakistan
所占比重 60%
2011

技能

熟练 Client Handling
熟练 Operations
熟练 Quality Assurance
熟练 Route Planning
熟练 Balance Sheet Review
中级 Car trade
熟练 communication
熟练 Competitive Analys
熟练 Credit and Collection/Recovery
熟练 Debt Collection/recovery
熟练 Drafting Skills
熟练 Excellent communication
中级 extranet and portail)
熟练 marketing and business development skill
熟练 NOC
熟练 planning and problem solving
熟练 Presentable
初学者 Protocol
熟练 Relationship Building
熟练 Strong English Writings Skill
中级 tax & related services is preferable (not
熟练 Understanding of audit
中级 Vehicle Documentation
中级 1284433
中级 AAccounting
初学者 Academic Achievement
初学者 Academic Administration
初学者 Academic Development
中级 Accounnts Management
熟练 Account
熟练 Account Management
熟练 Account Receivables
熟练 Account Reconciliation
熟练 Account Sales Strategies
熟练 Accounting
中级 Accounting Applications Command
熟练 Accounting Database Command
熟练 Accounting+
熟练 Accounts Administration
熟练 Accounts Handling
熟练 Accounts Payments Handling
中级 Accounts Production
熟练 Accounts Reconciliation
熟练 Activity Coordination
熟练 Adaptive Leadership
熟练 Admin
熟练 Admin Assistantce
熟练 Administration Skills
中级 Aesthetic Procedures Knowledge
中级 Aftersales

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语