概要

Enthusiastic and dedicated professional with a strong commitment to continuous learning and maximizing productivity in all assigned tasks. Possesses a proactive approach to acquiring new skills and a steadfast determination to perform with utmost efficiency. Demonstrates excellent listening skills and exhibits patience in interpersonal interactions. A passionate worker who approaches every task with dedication and strives for excellence. Committed to contributing positively to the work environment while continuously seeking opportunities for personal and professional growth.

项目

Covid Vacination Center

工作经历

公司标识
Sr. ERP Functional and Technical Support
Oscar POS
Jul 2022 - 代表 | Karachi, Pakistan


providing day to day support for oscar point of sale, retail and restaurant sector.
inventory management, recipe management, sales management, manufacturing, user management
managing client support through Whatsapp, Phone Call, Complaint management system
session with clients and share their requirements with Project Management Team.
bug traceability and fixes testing .
On site and Online Training.
back-end and front end support.
coordinating with the integration partners.
Clickup
Coordinating with the Integration Partners (Blink,Indolj,Power BI,QuickBooks)
Accessing multiple linux based servers where software deployed, checking the logs, deploying the Software for clients through Django selecting webserver where have to deploy application, adding cname for the deployment in nginix file, running cron jobs from the server, postgress for cleaning tables to make new deployment and many more day to day technical or functional tasks.
Tools used here (aws S3 bucket,putty & mobaxtreme, Rackspace for Cname/DNS, Nginix webserver, Odoo ERP,BitBucket,Git,linux,)

公司标识
Helpdesk Engineer
Engro Corporation Limited (Inbox)
Nov 2021 - Jul 2022 | Karachi, Pakistan


Looking Compalints through JIRA Portal on ticket locking system.
laptop configuration both windows and mac OS.
login to domain of the organization.
Maintaing record of offical and rental assets (S.No, Username, Computer name).
LAPS
Coordination between different departments (network,system,SAP etc)
coordination wth different vendors (shahnawaz and Technology mart 
for windows and for mac mediacenterPK and future tech)
Work from home support remotely through anydesk software.
Boardroom Testing and arrange meetings for executives and users.
and Huwaei IDEA HUB setuped.
Multiple wlan\'s for executive, coventional and guest.
Bitlocker encryption to the drives and confirming it by system team
that they recieved key.
Fortinet (forticlient VPN) installation to the user for work from home.
2FA Microsoft authenticator and Fortitoken mobile app for vpn client connection.
mcafee antivirus Installation.
OneDrive and Dropbox to store data of user for preventation of data loss.
Coordinating with user by email, Microsoft Teams.
Time Sheet, warranty sheet, assets sheet.
Office 365 installation and support
Desktop Central Installation
Engro Fertilizers · Engro Energy · Engro Polymer · Engro Elengy · Engro Eximp FZE · Chemicals giving support of IT to all the subsidiaries.
Dolmen mall clifton, Ocean Tower, Dawood Center, Port Qasim
MacOS Installation 
SAP Installation with Connection making and coordination with SAP team regarding users issues.
Guest house , KSBL , Marriot hotel and at multiple venue give IT support for Events and meetings.

公司标识
IT support engineer
Poverty Eradication Initiative (PEI)
Dec 2019 - Nov 2021 | Karachi, Pakistan


upgrading laptops and systems.
hardware troubleshooting.
rj-45 & i/o making + cable laying.
network switch replacement with default settings.
class b network for old building & and class c network for new building setup on
mikrotech router.
hmis software support web based made with php.
biometric machine and ticketing system software and machine support
coordination with different teams & vendors.
installed esxi os on servers.
static ip + dynamic ip.
unifi access point set up
printer installation with windows issue diagnosis.

学历

Onwire Computer Education
证书, ‎
AWS, Linux, Git, Docker, Kubernetes, Jenkins, DevOps Level 1
Completed
2024
University of Karachi
学士, 艺术学士, B.A (Externals)‎
Arts
所占比重 55%
2022
New Fazaia Intermediate CollegeFaisal
中级/A级, , ‎
Pre-Engineering
2018
MIDasia Foundation Academy School
大学入学/0级, , ‎
Computer Science
所占比重 71%
2014

技能

熟练 Customer Relationship Management
熟练 Customer Service Skills
熟练 Documente Maintenance
中级 Fluent in English
熟练 Hardware Installation
熟练 Hardware Troubleshooting
中级 IT Installation
熟练 IT Support
熟练 Knowledge Of Windows 7-10
中级 Mac OS X
熟练 Multitasking Skills
熟练 Problem Solving skills
熟练 Technical Troubleshooting

语言

中级 乌尔都语
中级 英语