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项目
工作经历
Online Technical Support engineering
Main Responsibilities:
• Main Departments Retention, E-Care.
• Resolve problems on email of all kinds of complaint,
• Follow up through email on daily basis of all kind complaint,
• Send complaint to relevant departments,
• First priority to check customer via call their resolve within time or still pending
• On daily basis 100+ outbound calls for verification from customers.
• maintain balance on call with hyper customer if their issue not resolve on time. Maintain the quality of work.
customer support executive
Customer handling,
Take all helpline calls from 1218 + 1236 +1212
Coordinate with CPE to new installation net + land line,
Manage Team of 40 people in absence of Floor Manager
Resolve problems about Landline Internet,
Transfer calls to concern departments.
Give complete information about packages & bills,
First priority to handle customer on myself,
Resolve all queries on call within minutes,
maintain good relation of PTCL with customer
Take 200 to 300 calls on daily basis,
Maintain the discipline of timing and leaves.
Receptionist Front Desk Officer
