概要

Seeking a challenging career with a progressive organization, where I could use my skills and gain more professional experience.

项目

Mentor Support System

工作经历

公司标识
Network support officer
Bestway Cement Limited
Jun 2020 - 代表 | Islamabad, Pakistan


Responsible for implementing, maintaining, supporting, developing and, in some cases, designing communication networks within an organisation or between organisations. Their goal is to ensure the integrity of high availability network infrastructure to provide maximum performance for their users.
Installing new software.
Installing new hardware (servers, printers, computer workstations, etc.)
Setting up user accounts, permissions and passwords.
Overseeing security of all systems, especially the internet, and installing antivirus protection.
Fixing network faults
Network maintenance
Technical support for people using the network
Training staff on new systems
Day to day admin and monitoring of network use
Planning future improvements, suggesting IT solutions to business problems
Making sure all IT meets industry standards
Supervising helpdesk staff If you choose to work for a large company, it’s likely you’ll have a designated area of the network to work on; if you work for a smaller company you’ll probably be in charge of the entire network.

公司标识
IT Support Engineer
Uniplace
Sep 2018 - Feb 2020 | Islamabad, Pakistan


Practiced troubleshooting with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boost system performance by thoroughly evaluating and correcting different hardware and software issues.
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Dedicated to serving individuals with special needs with utmost respect and consideration.
Deep passion to help guide clients to their full potential. Monitor behaviors of clients and encourage to participate in appropriate activities as noted within plan of care. Provide assisted daily living skills to ensure proper care.

And

 Executed various techniques, including active directory and update directory to maintain servers and systems on regular basis, keeping networks fully operational during peak periods
 Helped streamline repair processes and update procedures for support action consistency
 Analysed Improper forwarder configuration and Incorrect DNS name registration issues to identify troubleshooting methods needed for quick remediation
 Removed and replaced malfunctioning components to correct hardware problems
 Broke down and evaluated user problems using test scripts, personal expertise and probing questions
 Configured hardware, devices and software to set up work stations for employees
 Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes

公司标识
Customer Sales Representative (CSR)
Prime BPO and Communications
Jan 2018 - Sep 2018 | Rawalpindi, Pakistan


Working as CSR on project of final expense insurance policy in USA and with several states.

公司标识
Software Engineer Intern
Precise Tech
Mar 2017 - Aug 2017 | Islamabad, Pakistan

-Computer programming and coding.
-Learnt resolving ERP technical issues.

学历

UAAR
学士, 理工学士, BS IT‎
Information Technology
CGPA 2.9/4
2017
University of Arid Agriculture, Murree Road
学士, , BS information Technology‎
Bachelor of Applied Science (Hons.)
CGPA 2.9/4
2017

技能

中级 Active Directory
初学者 Amazon AWS
中级 American Accent
中级 Analytical Problem Solving
初学者 Apache
中级 Application Networking
中级 Attention to Detail and Organization
初学者 AWS
初学者 BPO
中级 British English
中级 Call Center Representation
中级 Call Handing
熟练 Chat Support
中级 Clear and Effective Communication
中级 Client Aquisition
中级 Close Attention to Detail
熟练 Committed Customer Services
中级 Communications
熟练 Computer Accessories knowldge
熟练 Computer Application Training
熟练 Computer Hardware
中级 Computer Hardware Installation
中级 Computer Network Operations
中级 Computer Networking
中级 Computer Networking Operations
初学者 CSR
中级 Custom Software Development
中级 Customer Acquisition Skills
熟练 Customer Acquisition Strategies
熟练 Customer Analysis
中级 Customer Communication
熟练 Customer Contact Skills
中级 Customer Handling
中级 Customer Satisfaction
熟练 Customer Service Management
熟练 Customer Service Operations
熟练 Customer Service Representative
熟练 Customer Service Representatives
中级 Customer Services
熟练 Customer Support Operations
初学者 Cybersecurity
中级 Data Backups
熟练 Data Entry Operations
初学者 Data Extraction
初学者 Data Miniing
初学者 Data Mining
初学者 Data Structures
初学者 Database
中级 Databases
初学者 Deployment Of MIS Systems

语言

熟练 乌尔都语
中级 英语
熟练 旁遮普语