概要

1) Serve as the first point of contact for customers seeking technical assistance over the phone or email
2) Perform remote troubleshooting through diagnostic techniques and pertinent questions
3) Determine the best solution based on the issue and details provided by customers
4) Walk the customer through the problem-solving process
5) Direct unresolved issues to the next level of support personnel
6) Provide accurate information on IT products or services
7) Record events and problems and their resolution in logs
8) Pass on any feedback or suggestions by employees to the appropriate internal team
9) Identify and suggest possible improvements on procedures
10)Handle in-house queries of employees related to Information Technology

工作经历

公司标识
System Support Engineer
Express Media Network
Oct 2017 - 代表 | Karachi, Pakistan

 Provided functional and technical support, troubleshooting and diagnosing hardware and
software problems, including desktop and laptop.
 Deploy and configuring PCs, Workstations and Laptops. 
 Maintenance, Troubleshooting of Desktop Pc’s, Laptops,
 Operating System Installation of Windows XP, Windows 7,8 and 10 
 Installation and configuration of network Printers and Scanners.
 Installation and Cracking of all adobe suites and Autodesk Maya.
 Outlook configurations and support.
 Supporting users over the telephone and by email.

公司标识
internshp
Ufone GSM
Jul 2016 - Oct 2016 | Karachi, Pakistan

I done three month internship in ufone where my responsibility is Diagnose computer errors and provide technical support,Troubleshoot software, hardware and network issues. and Install, configure ,upgrade PC software and operating systems.

学历

Iqra University
学士, Bachelors in Engineering, BE-engineering‎
CGPA 2.6/4
2016
PECHS Govt College
中级/A级, 理学院(工程预科), intermediate‎
Physics, Chemistry, Mathematics
所占比重 60%
2012
DHA model High School
大学入学/0级, 科学, ‎
Physics, Chemistry, Mathematics
所占比重 74%
2010

技能

1 yearCommunicaitons
少于一年Communication Operator
2 年 Computer Hardware
4 年 Computer Skill
4 年 Microsoft Office
少于一年News Monitoring
2 年 System support
4 年 Window 7
2 年 Windows 10

语言

熟练 乌尔都语
中级 旁遮普语
中级 英语