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概要
To become the preferred provider of quality financial and accounting services along-with sincerity, loyalty, commitment, determination and professionalism and to make my workplace, the best place to work.
项目
工作经历
Academic coordinator
Organizing events
Training related to teachers and academic staff
Supervising Human resource and administration department
Taking mentoring sessions
Taking hiring interviews
Credit control Officer
Tasks included Account Receivable Department Opening of new accounts and maintaining old ones. Working on DMS for account activation. Working on WIMS for account activation. Receiving payments from all over Pakistan oVia cheque, cash and online Making of credit notes Working on Aging (360 Format) Working on refunds and adjustments Working on Target and Recon(Bank Reconciliation). System 21 vs AR every month Follow-ups with concerns to collect allocation details Maintain FCR - Sheet on daily basis All clients PKR and USD posting and allocation in system.21. Coordination with WH and FM & FF people on all related issues with C. C. Dept. Follow-ups of deposit slips on daily basis. Tax adjustment of Islamabad and Lahore clients. Maintaining tax sheet and follow up on pending tax challans from customers.
Customer Care Executive
Tasks included
Customer services and Quality assurance Department
Manage Complaints and Inquiry of the customers.
oDaily management of complaints
Escalation of cases and coordination
oIdeas to reduce complaints and identification of grey areas
Customers Query received and acknowledge via email.
Update information portal of Customer Care Unit (MIS).
Discrepancy handling and maintain on Daily basis.
Made survey to the new customer and asked about the provided services by UBL funds representative.
MIS reporting to Head of Department Daily/ Weekly.
Send physical statement on customer request and maintain record.
Dispatch Record of the customers update.
oProvide call back service to the customer against SMS service.
oRun Day End Activity. (Send acknowledgment SMS to the customer)
oVerification of the customer request. (generate tickets & calls)
oSend Statement of account on customer or advisor requests by CRM/Email.
