Experienced Quality Reviewer & a Head of Department with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Insight, Customer Service, Data Analysis, Quality Assurance, and Root Cause Analysis. Strong quality assurance professional skill with a Bachelor of Arts - BA focused in Business Administration and Management, General from University of the Punjab.
I'm working as QA & Training Lead, taking care of training and enablement and ensuring the support is up to the amazing standards of customer experience.
I'm also responsible for managing the in house and outsourcing teams
I am working as a Quality Lead for multiple International projects. The job duties include handling clients, flagging issues and gaps in documented logic along with handling team issues, root cause analysis of market to provide exceptional customer service which includes solving customer’s issues.
I've gained experience in professional writing for both Roman Urdu and English languages.
Promoted to Live Chat Project.
Gained Marketting & Communicatiin Skills