概要

Experienced Quality Reviewer & a Head of Department with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Insight, Customer Service, Data Analysis, Quality Assurance, and Root Cause Analysis. Strong quality assurance professional skill with a Bachelor of Arts - BA focused in Business Administration and Management, General from University of the Punjab.

工作经历

公司标识
Quality Assurance & Training Lead
SadaPay
Apr 2021 - 代表 | Lahore, Pakistan

I'm working as QA & Training Lead, taking care of training and enablement and ensuring the support is up to the amazing standards of customer experience. 
I'm also responsible for managing the in house and outsourcing teams

公司标识
Experience Associate
SadaPay
Dec 2020 - Apr 2021 | Lahore, Pakistan

公司标识
Quality Lead
Mindbridge Pvt. Ltd.
Jun 2020 - Dec 2020 | Lahore, Pakistan

I am working as a Quality Lead for multiple International projects. The job duties include handling clients, flagging issues and gaps in documented logic along with handling team issues, root cause analysis of market to provide exceptional customer service which includes solving customer’s issues.

公司标识
Senior Quality Analyst
Mindbridge Pvt. Ltd.
Jan 2019 - Jun 2020 | Lahore, Pakistan


公司标识
Quality Reviewer
Mindbridge Pvt. Ltd.
Nov 2018 - May 2020 | Lahore, Pakistan

公司标识
Email Executive
Mindbridge Pvt. Ltd.
Jun 2018 - Nov 2018 | Lahore, Pakistan

公司标识
Live Chat Representative
Telenor Pakistan
Jan 2018 - Jul 2018 | Lahore, Pakistan

I've gained experience in professional writing for both Roman Urdu and English languages.

公司标识
Customer relation Officer
Abacus Consulting
Feb 2017 - Dec 2017 | Lahore, Pakistan

Promoted to Live Chat Project.

公司标识
Sales Executive
MCB Bank Limited
Jul 2017 - Oct 2017 | Lahore, Pakistan

Gained Marketting & Communicatiin Skills

公司标识
Quality Control Manager
Excel Sources
Sep 2015 - Apr 2017 | Lahore, Pakistan


公司标识
Quality Assurance Specialist
Excel Sources
Jan 2015 - Sep 2015 | Lahore, Pakistan


公司标识
Customer Support Specialist
Excel Sources
Jul 2014 - Jan 2015 | Lahore, Pakistan


学历

University of Education
学士, 工商管理学士学位, BBA‎
Accounting & Finance, Economics, English
CGPA 3.4/4
2020
University of the Punjab
学士, 艺术学士, BA‎
Economics, Philosophy, Journalism
所占比重 65%
2018
M.A.O
中级/A级, 理学院(工程预科), Fsc Pre. Eng‎
Chemistry, Mathematics, Physics
2016

技能

中级 Academic English
中级 Advertising
中级 BUSINESS ENGLISH
熟练 COMPUTER OPERATIONS
熟练 Computer/Technical Literacy
熟练 deadline oriented
中级 Email Etiquette
中级 Email Marketing
中级 Excellent Verbal and Written Communication
中级 Paid Marketing
初学者 Purchase/Procurement
中级 Reporting
中级 SALES AND MARKETING
熟练 Web Chat
中级 Ability to inspire confidence in those around
熟练 Ability To Multi-task
熟练 Ability To Multitask
中级 Administrative Work
熟练 Adminstration Knowledge
中级 advanced business planning
中级 American Accent
中级 Anticipate new trends
初学者 Article Creation
中级 attend meetings
中级 Attention to Detail
中级 Behavior Analysis
熟练 BGM / DME
初学者 Blogger
中级 Building Relationships
中级 Buisness Acquisition
中级 Business Development Process
熟练 Call Center Development
熟练 Call Handling
中级 Calling
中级 Capacity Planning
中级 Coaching Skills
熟练 Conservation Awareness
初学者 Content Creation
中级 Content Developmemt
中级 Coordination Abilities
中级 Creative Desining
中级 Critical Environments
中级 CRM
中级 Cultural Sensitivities
熟练 Customer Dealing
熟练 Customer Focus
熟练 Customer Service Operations
熟练 Customer Services
熟练 Customer-Orientated Approach
中级 Data Analysis

语言

中级 乌尔都语
中级 英语