Energetic and results-driven professional with more than 4-year experience in customer service and knowledge in accounts receivable and collections, along with my abilities in time management, communication, and leadership.
● Build a healthy and positive instructor team culture* at the branch.
● Increase profitability by maintaining an optimum schedule of classes.
● Achieve a minimum Gross Profit Target by capping the cost of sale.
● Achieve a minimum average class attendance target*
● Maintain Branch Instructor Leave Targets.
● Manage expenses & Branch Budgets
● Supervision of all Branch Operations Staff to run smooth branch operations
● Supervision of all branch operational activities*
● Recruitment and training of new Branch Operations Staff
● Supervise and undertake all administration tasks related to the branch
● Maintain health and safety standards.
1.Email summary of all daily sales and expenses to OD. 2.Studio Client Management Software usage 3.Daily cash register Management. 4.Client Communication 5.Oversee studio repair, maintenance and upgrade. 6.Maintain studio inventory and monthly buying of supplies. 7. Pay all studio bill payments and instructor and studio staff salaries every month
Manage customer arrivals to maximize relationship building opportunities. Improving the overall customer relationship, delivering reliable administrative support and customer service.
Acknowledging customers promptly and treating them in a courteous manner. Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information. Maintaining a strong knowledge of products of the company.
Assist in the analysis of customer trends to enhance sales and service management process and Pre-requirements.
Sales activity planning, including reviewing existing customer files to identify sales opportunities