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概要
*TECHNICAL SUPPORT*
4 years of experience propelling business through;
•Strategic Business Development
•Relationship Building
•Account Retention
•Business Analytics
工作经历
Technical Support Specialist
Tech Support
Customer Support Representative
I take care of all the escalated cases as a Customer Support Representative.
Customer Support Specialist
Handle refund cases. Educate the customers about our services and help them get started with us. Bring feedback from customers and prospects to improve our services. Handle inbound calls and chats/emails from the customers and solve their problems. Make outbound calls when required.
Sales Executive
Worked on hot leads to close sales. Handled inbound/outbound calls and chats/emails initiated from the leads. Tested different channels and tactics to optimize the sales process. Accountable for a given sales target.
Customer Sales Representative
Generated sales leads through cold calling. Followed up on the closed sales to ensure the product installation. Communicated with the company’s technicians for a flawless correspondence. Accountable for a given sales target.
