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概要
Resourceful manager driven to cut company costs and boast company revenue through innovative management techniques. Organised and diligent with excellent written, oral and interpersonal communication skills. Successful in building motivating dynamic teams.
A meticulous, enthusiastic and savvy professional approaching task by keeping the goals of an organization in mind. An organized and detail oriented professional, able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment. Moreover, an adaptable person and can quickly adjust in an environment that is provided to me. A keen to learn and can swiftly acquire novel skills and techniques. Specialize in every type of communication, having the experience of working as Operations Officer in Bank Alfalah Ltd for more than four years, and as a Site Manager in a firm at London for five years. My later job enabled me to develop leadership qualities, as I prefer to work with satisfaction and involvement of whole team. An information sniffing archaeologist, I put a lot of work into research beforehand to stand the best chance of getting something special on paper.
To secure a position in an organization that would fully employ my personal skills, my knowledge as well as my academic training that ensures professional and personal growth. I am looking forward to a highly professional environment that motivates me to perform well along with appreciation. Moreover, allows me to work freely within the office environment. Provide the opportunities to showcase skills and abilities and enables me to explore my hidden talents.
工作经历
Manager Admin & Accounts
• Developed standard operating procedures for all administrative employees.
• Maintained computer and physical filing systems.
• Created reports and presentations.
• Completed Monthly payroll for 70 employees.
• Coordinated special projects and managed schedules.
• Met challenging quotas for productivity and accuracy of work.
• Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
• Complied annual recommendations for end of fiscal year budgets.
• Processed accounts receivable and accounts payable.
• Created detailed expense reports and requests for capital expenditures.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Coordinated yearly budget, tracked expenses and documented actions.
• Administered all facets of personnel policies and procedures, including conception, modification and approval of professional staff additions.
Site Manager
• Immediately addressed issues with customers so that they could be successfully resolved.
• Investigated and resolved customer inquiries and complaints in an empathetic manner.
• Adhered to all confidentiality requirements at all times.
• Solved unresolved customer issues.
• Trained staff on operating procedures and company services.
• Maintained accurate records of past due customer account activity.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Managed work flow to exceed quality service goals.
• Oversaw employee attendance record, handled payroll and ordered new materials for sites.
• Oversaw a team of up to [60] security officers and managed administrative duties, including scheduling and performance evaluations.
• Recorded incident reports with detailed accounts of occurrences.
• Trained new security officers.
• Supervised grounds, employee entrances and exits and security officers on duty.
• Oversaw a team of up to [Number] security officers and managed administrative duties, including scheduling and performance evaluations.
• Developed improved training methods with a focus on public safety and officer awareness.
• Monitored property and investigated any areas of suspicion.
• Assessed ongoing risk factors and suggested improvements to senior management.
• Conducted 3 security audits per month to identify potential problems related to physical security, staff safety and asset protection.
• Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
• Supervised a team of 10 security personnel during a given shift.
• Screened vendors and contractors before granting access to restricted areas within the mall.
• Drafted security operating procedures and training materials for the human resources department.
• Oversaw staff timekeeping entries and reports through software payroll management program.
Incharge Accounts / Operations
• Represented bank at community events to establish strong ties and promote business.
• Supervised branch operations and made continuous improvements in each area.
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Opened accounts with a cross sale ratio of products opened.
• Processed exchange and foreign currency.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Advised clients on mortgage, educational and personal loans.
• Maintained friendly and professional customer interactions.
• Ensured that client inquiries were handled professionally and efficiently
• Developed new business by networking with valuable customers.
