- Heading a Sales Team/ Dealer network
- Grooming 4 Assistant Managers to manage 6 Teams through their Team Leaders
- Managing Sales Backend Operations & implementing the proper receivables of clients, processes, and technologies to improve employee productivity and achieve high service levels (both productivity &amp & quality)
- Recruit salespeople, set objectives, train and coach, and monitor performance, ensuring assigned tasks and responsibilities are fulfilled
- Increased team efficiency in sales by 60% in the first 2 months
- Re-designed the training methodology from rich text format to interactive sessions
- Submission of Monthly Sales Performance Report to the Directors / Chairman
- Organizing and re-structuring backend operation teams
- Leads management in Oracle Based ERP/Bitrix 24
- Responsible for the coordination with operations in ERP Reservation and SPA generations

·       Increased team efficiency in Sales by 60% during first 2 months / Re-designed the                      training methodology from rich text format to interactive sessions
·       Submission of Monthly Sales Performance Report to the Directors / Chairman
·       To suggest investment plans to the clients depending on their preferences and budget
·       Work with HOD to ensure company meets clients’ expectations
·       Conduct customer satisfaction surveys and recommend ways of improving client satisfaction
·       To suggest investment plans to the clients depending on their preferences and budget
·       Establish and foster partnerships and relationships with key customers both externally &              internally
 

·       Managing a team of real estate agents to ensure that they are meeting their goals
·       Prepare & execute sales strategy for achieving the assigned business targets
·       Deploy the CRM (Customer Relationship Management) nationwide
·       Handle & monitored all advertising activities
·       Generating leads and building a network for opportunity referrals
·       Leads management in Oracle Based ERP/Bitrix 24
·       Resource planning and forecasting to achieve targets and monitor channel performance
 

· Assisting in planning, preparing and executing promotions and associated sales of company     products
· Closes new business deals by coordinating requirements, developing and negotiating contracts
· Negotiating with the clients directly as well as assisting the Business Development Manager (BDM)    in the negotiation process
· Maintain cordial relations with all internal & external stakeholders and manage their expectations
· Sell the biggest stalls in Zameen Property Expo (LHR-KHI-ISB)

§  Heading a team of 05 Customer Care Executives.
§  Training of new staff on board covering all products and services, billing and query/complaint handling processes. Key responsibility is customer retention and on board resolution.
§  Manage the Client Service (staff schedules, workflow, handles staffing and employee issues, enforce Department Policy and Procedures).
§  Take the ownership of all Customer issue once they visit the Customer Care Center, respond to customer mails, post mails, telephone, etc.
§  Assure the staff is provided with proper training, instruction tools, and methods to perform their jobs billing, and query/complaint handling processes.
§  Lead and motivate staff in handling change, building trust, and partnership. Encourage and build a team environment.
§  Collecting, analyzing and evaluating information and telemarketing in door to increase productivity of sales.
 

§  Build strong relationship with the customers in order to maintain good revenue growth
§  Explore and analyse market trends and identify new opportunities in assigned region
§  Successfully deployed CRM, SMARTS, Terminus, SAMs software & trained all senior & junior staff nationwide
§  Monitor and review project activities and ensure its completion within scheduled time and budget
§  Manage business activities focusing on financial and strategic growth of organization
§  Create new marketing strategies and monitor QA and QC measures
§  Create harmonious working environment, train and mentor staff and motivate all team members to perform efficiently
§  Coordinate with marketing team to develop and implement operational plans for new product launches. n Manage the inventory in accordance with agreed plans and policy
§  Set up KPIs to appraise staff’s performance

 Setting project directions and monitoring overall project according to direction through to completion
 Analyzing customer trends and research data to implement product plans and market strategies
 Building teams and coordinating with departments across the Bank and developing Integrated Marketing Communications.
 Assigning targets and designing promotional schemes for my team.
 Analyzing market feedbacks and opportunities, and giving market feedbacks to senior sales management and product development unit.
 Acquiring business from UBL Branch network and transform changes to them.

 Setting Drive MIS project directions and monitoring overall project according to direction through to completion
 By making all the Drive Data into functional form of information I am conscientious to generate daily, weekly, monthly, quarterly and yearly MIS.
 Gathering data form all linked channels and make final reports for middle and high management.
 Organizing Product functions, Seminars and Cross functional meetings.
 Analyzing customer trends and research data to implement product plans and market strategies.
 Analyzing feedbacks and opportunities, and giving market feedbacks to senior sales management and product development unit.

 During my stay with IT section I was providing IT connected services to 110 branches of entire region.
 Over all monitoring of banking software in branches as providing them day to day updates and resolving systems related quires.
 Assisting system engineers while trouble shooting LAN (active and passive components) to provide efficient online banking connectivity.