概要

13y experience in food and beverage

工作经历

公司标识
Operation manager
Food Centre
Dec 2018 - 代表 | Karachi, Pakistan

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurants good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

公司标识
Restaurant Manager
Royal Taj
Jul 2017 - Nov 2018 | Karachi, Pakistan

Overall care, hospitality and services for the Human Resources of the Organization
Monitor & ensure the Participation of all staff necessary for better result
Self engagement in day to day work of Organization
Monitor all type of leave applications of staff
Handle appraisal for staff
Training of newly recruited staff
Junior staff complaints handlings
Monitoring & distribution of funds save by the company after completion of project
Job description and evaluation
Maintenance expenditures of the Organization
Performance based Management
Feed back / reporting to department head
Advices to top management in employees related issues
Conduction of policies and procedures

公司标识
Senior Manager
Food Centre
Jun 2008 - Jul 2017 | Karachi, Pakistan

● Attend and actively participating food and beverage meeting the confidentiality of issues that may be discussed formally or informally.
● Manage the service of food and beverage within the restaurant, mini bar where required, conferencing and outside catering.
● Ensure cleaning and maintenance of outlet, work areas tableware, utensils and other materials and equipment used by restaurant.
● Co-ordinate between restaurant and other relevant departments to ensure the preparations for conferences involving restaurant.
● Assist in the preparation of month restaurant reports, commenting on key performance indicators and action taken to keep on target.
● Management and guidance of staff under your control.
● Prepare Weekly Forecasts for restaurant, mini bar.
● Any other duties assigned by your manager.
● Establish in conjunction with the food and Beverage manger financial performance targets for revenue, expenditure and market share and ensure outlets achieve targets.

Operational activities of this role will include:
● Financial Responsibilities/Duties
● Human Resources Responsibilities
● System and Procedures
● Health and Safety
● Customer Service
● Asset Responsibilities/Duties
● Authorities

Job Dimensions:
● Reporting to the Food and Beverage Manger

Major Responsibilities:
● Ensure all billing is accurate and correct monies are collected
● Ensure through check on shift banking and that correct handling procedures are followed
● Main

公司标识
Asst Business Manager
KFC
Jul 2007 - Jul 2008 | Karachi, Pakistan

Daily administration / management of the outlet
Public relation / Customers complains
Supervision of Kitchen / Cash counter / dinning hall
Supervise cleaning and related issues
Maintenance of the outlet
Supply & order of product of meals
Reporting of issues, damages, disputes to seniors
Update employees records
Leave application, time keeping , vacation plans
Supervise the daily outlet operations
Correspondence and liaison with companys Head office and other department

公司标识
Restaurant Supervisor
Shirley Valentine Restaurant
Feb 2004 - Feb 2006 , Turkey

Maintain & update administrative system of the Organization
Overall care, hospitality and services for the Human Resources of the Organization
Monitor & ensure the Participation of all staff necessary for better result
Self engagement in day to day work of Organization
Monitor all type of leave applications of staff
Handle appraisal for staff
Training of newly recruited staff
Junior staff complaints handlings
Monitoring & distribution of funds save by the company after completion of project
Job description and evaluation
Maintenance expenditures of the Organization
Performance based Management
Feed back / reporting to department head
Advices to top management in employees related issues
Conduction of policies and procedures

学历

Near East University
硕士, 工商管理硕士学位, MBA‎
Business
CGPA 3.0/5
2003
University of Karachi
学士, 贸易学士, B-Com‎
Commerce
所占比重 66%
2000
pakistan navy
中级/A级, 理学院(工程预科), FSC‎
Maths
等级 B
1997

语言

熟练 英语