I am a versatile leader with extensive experience in developing learning and development policies, disciplinary action, and organizational structure, as well as accomplishing outcomes and form value by active employment management.
I am a high-caliber, accomplished, and well-organized learning & personal development professional with demonstrated achievements and +10 years of experience have expertise in learning and development policies, organization planning, e-learning platform, quality assurance, brand standards, leadership assessments, talent management, performance consulting, instructional design, training delivery and evaluation and organizational strategies. Skillfully design, training & development, and execution needs-based training programs to accelerate staff education and stimulate peak performances and service. Adeptly provide support for the training and development of staff, schedule and maintain all activities and make required arrangements. Well-versed in coordinating and delivering powerful learning tools while effectively driving program and modifications to better meet learners’ needs. Proven track record of conducting training programs assessing employee and organization requirements including professional development, leadership education, and general staff on-boarding, refresher sessions, brand standards and service trainings. Focused on ensuring efficient office operations through effective management methods. Possess a great ability to take initiatives that will enhance company performance, profitability, and achievement of learning management goals.
My key skills includes Learning & Development Policies, Organization Planning, E-Learning Platform, Analytical Thinking, Quality Assurance & Brand Standards, Teamwork and Networking, Time Management, Creativity and Innovative, Leadership Assessments, Talent Management, Project Valuation, Performance Consulting, Instructional Design, Training Delivery & Evaluation, Organization Design, Change Management, Employee Engagement, Process Improvement, Organizational Change, Cross-Functional Leadership, Change Management Skills and Problems Solving Skills
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such I would welcome a discussion regarding opportunities with your organization that fit my background.
Planning, organizing and directing all training and development activites of all associates. Working closely with HOD, department managers understanding and assisting their associates learning needs. Identifing training gaps to improve the quality of work, enhance our associates skills, abilities, performance and productivity.
Project Blue Ocean “Vision, Purpose, Values” (rebranding) Train The Trainer Program.
Conducted “Project Blue Ocean” (VPV) training for all associates.
Revised and updated all training plans for all positions/departments on the resort.
Conducted “Associate Satification Survery” for entire resort.
Health and Safety, Covid-19 PPP & SOP trainings.
Conducted Pre-Training Assessement.
Planning and implementation of Forbes Service Standards upcoming training.
Consulted with the head of the Departments, analyzed requirements, and prepared a wide range of training and development programs to objectives of the business.
Established a learning environment for over 1045 associates at the Serena Hotel and Serena Business Center (SBC) and formulated New Associate Orientation training on a monthly basis – 2-Day program.
Conveyed learning and development KPIs for all operational departments and adopted corrective action in conjunction with the business. Leveraged blended learning approaches to maximize effectiveness learning.
Assured planning, organizing, and lead training programs by following consistency in the delivery and application of training. Assembled annual training calendar for soft skill, technical trainings, and departmental trainer program.
Managed training materials in accordance with Brand Standard procedures and policies, oversaw daily property rounds, and followed standards of F&B service (Restaurants/Outlets) Housekeeping (rooms).
Generated assessment procedures to gauge the performance of training sessions. Integrated grooming standards/hygiene reinforcement training program. promoted usage of digital learning to enable self-development.
Significantly optimized the Grooming Standards, Hygiene reinforcement training program and daily property rounds, followed standards for F&B Service, Housekeeping, Brand Standard Trainings, F&B Service, Housekeeping, & Spa Etc.
Conducted Orientation Program for new associates, created harmony between the associates and management. Coordinate in the HR Recruitment process, second interview, documentation, verification, and reference checks.
Reorganized entire training plan and programs of the hotel to match the newer standards prevailing in the market. Performed corporate social responsibilities, collaborated in planning and executed activities on and off the resort.
Oversaw E-Learning Programs, courses for managers, updated policies and service changes. Restructured Emergency procedures Fire Fighting & First Aid & Tsunami training; designed training calendar of respective departments.
Checked communications, personnel announcements, associate articles, activity board, and leader's meeting. Categorized training needs following comprehensive training need assessment with departmental heads.
Examined Guest Feedback, Trip Advisor, Hysat, Guest Satisfaction Survey, and analyzed potential training needs and actions to improve the guest experience. Assured Employee satisfaction survey and improved employee satisfaction.
Successfully Worked with the largest hotel organization in Pakistan and responsible for the Largest Property – 607 Keys, 8 Restaurants, 9 Banquets & Responsible for 1100 associates L&D
Launched “Rouby” culinary online program for the entire culinary department, managed 140 associates by building capability in the culinary field, prepared annual training plans in coordination with department heads.
Oversaw rounds of 8 restaurants, 9 banquets, all kitchen areas & service areas, random room inspection of 607 key with housekeeping supervisor or manager; advanced learning progression and reported to head office.
Supervised Induction Program for all new associates and monitored L&D & Coaching & Career Development of over 1100 associates, mentored team members to progress and advance within the department and company.
Launched Lobster Ink Online Program, trained over 430 associates, supervisors and managers from various departments; assisted training teams in implementation of Lobster Ink at our 8 sister properties across the nation.
Formulated Rouxbe Culinary training program for the entire culinary department of over 140 associates and was the property coach for our 8 sister properties across the nation. & prepared reports for GM & Corporate Manager.
Conducted New Employee Orientation (Day 1R) 21-day program to provide all knowledge, compliance, system, associate role, processes, policies and service trainings before joining any operational branch
Managed training and development of employees, coordinated in introduction and rollouts of new products and updated existing products and services; traveled to other cities to conduct mandatory training on new products.
Examined key skill gaps in customer service and branch operations department and created training classes to effectively educate target individuals; headed instructor for sales (acquisition), telesales, assets, and client center.
Planned and developed monthly and annual training calendars; arranged training on orientation, services 2 sales, grooming and etiquettes, legal and compliance, product training, banking systems, and customer service.
Assured managing, grading, and generation Management Information System (MIS) report and checked overall Logistics and coordination in Learning Academy, monitored Service Quality Trainings for the entire Central Region.