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概要
Experienced IT Support Engineer familiar with user support and root cause analysis. Clear understanding of Network, Hardware and Software installation, configuration and troubleshooting. Enthusiastic to contribute to team success through hard work, attention to detail and excellent organizational skills. Work well in remote and desk-side environments. Motivated to learn, and excel in the field of IT.
工作经历
IT Associate
Providing IT Support including (Software, Hardware and Network Installation, Configuration and Troubleshooting) to Students, Staff and Faculty members of College.
Generate day-by-day inventory and stock reports and submit it to Manager IT.
Input data into computer systems, databases and spreadsheets, and verify the correctness of entered information.
Create and update operational documentation & Bill invoices including procedures and guidelines.
Implement and manage data backup solutions to ensure data integrity and availability.
IT Support Engineer
Providing IT Support including (Software, Hardware and Network Installation, Configuration and Troubleshooting) to Students, Staff and Faculty members of University.
Microsoft Servers (DHCP, DNS, Active Directory, Print Server, File Server, File/Folder Security Permissions).
Installation and Management of LAN/WLAN Switches and WIFI Access points.
IT Inventory Management and Respond to Service Calls and Emails promptly.
Responsible for all IT related arrangements in online video conferences, convocations and other major events.
IT Assitant
Installing and Configuring Computer Hardware, Software, Systems, LAN Networks, Printers and Scanners and different OS Platforms.
Managing Active Directory, Group Policies, User Creation and Management.
Generate monthly inventory/stock reports and report to manager IT.
Started working on Windows Server 2012 (R2) and pfsense.